Security Systems Technician (Data Center)

***Please note: This is not a cybersecurity role. This technical specialist focuses on the physical security systems/tech stack (CCTV, Access Control, biometric scanners, etc)

We are seeking a Security Systems Technician (aka Global Security Systems Specialist) to support our physical data center security systems/tech stack, both onsite at our Sterling, VA data center and remotely for other CyrusOne data centers globally. This role will primarily focus on installations, maintenance, and troubleshooting of security hardware and software systems to ensure high service availability.

The ideal candidate will have experience in physical security technologies, including access control systems, video surveillance, intrusion detection, and alarm monitoring. They must possess strong problem-solving skills, a proactive approach to system improvements, and the ability to collaborate and effectively communicate with cross-functional teams. Maintaining high uptime and service metrics is critical to this role.

Responsibilities:

Technical Support & Troubleshooting

Technical support and troubleshooting of physical data center security systems such as: CCTV, Access Management, Intrusion Detection, Biometric Scanners, etc.

Handle incoming security system tickets in Zendesk, ensuring timely resolution while maintaining system integrity.

Work with vendors and internal teams to resolve system outages and service disruptions.

Maintain service-level agreements (SLAs) and uptime metrics to ensure operational excellence.

System Maintenance & Upgrades

Perform routine maintenance, firmware updates, and patch management for security devices.

Assist with small-scale installation projects, including adding or replacing security devices.

Ensure documentation is up to date for all security assets and system configurations.

Monitor system performance and proactively identify areas for improvement.

Process Improvement & Optimization

Analyze system performance and provide recommendations for improving uptime and efficiency.

Collaborate with internal stakeholders to enhance security system effectiveness.

Document recurring issues and develop knowledge base articles for internal reference.

Training & User Support

Conduct training sessions for onsite teams to improve troubleshooting capabilities.

Provide guidance to security personnel on system usage and best practices.

Develop and maintain user guides and SOPs for security technologies.

Qualifications:

3+ years of experience in a technical support role focused on physical security systems.

Hands-on experience with access control systems, CCTV (IP-based & analog), and intrusion detection systems.

Experience working in data center environments or in other types of high-security facilities.

Understanding of ITIL processes for service management preferred.

Education/Certifications:

No degree required

Certifications in security technologies (e.g., CCURE, Genetec, CCNA, CompTIA Security+) is a plus

Work Environment:

Work Schedule: Working hours are Monday to Friday, 8:00 am to 5:00 pm, with on-call responsibilities for emergencies and critical issues.

Physical Demands: The position involves significant physical activity, including standing for extended periods, lifting up to 50 pounds, and frequent bending and climbing ladders

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

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