Help Desk Technician - Hiring

Job Title: Help Desk Technician Urgently Hiring

Pay: $40K - $43K DOE

Hours: Full-time, In-office

Start Date: ASAP

We are seeking a Help Desk Technician for a full-time, in-office position for our client, a leading provider of Managed IT Services located in Brunswick, Maine. The Help Desk Technician will play a vital, front-line role in delivering technical support to end users across various clients. The Help Desk Technician ensures timely problem resolution, clear communication, and effective documentation. This is a customer-facing position in a fast-paced IT support environment, located in Brunswick, Maine.

As a Help Desk Technician, you will be responsible for:

Providing front-line technical support to end users on system and application issues

Identifying, researching, troubleshooting, and resolving software and hardware problems

Coordinating with engineering teams, client IT staff, and third-party vendors

Updating and maintaining accurate documentation in the Client Documentation database

Assisting with client training on new software and technologies

Escalating unresolved technical issues as appropriate

Adhering to strict confidentiality standards regarding client data and systems

Supporting continuous team improvement efforts, including automation and process enhancements

Managing the organization and cleanliness of the IT lab/workshop

The ideal candidate for this role will have:

Education: Associate degree or equivalent technical training in IT or related field

Experience: Minimum 1 2 years in a Help Desk or technical support role

Specific Skills: Proficiency in troubleshooting software/hardware/network issues, familiarity with remote support tools, and experience with documentation systems

Personal Characteristics: Strong communication and customer service skills, problem-solving mindset, ability to work both independently and as part of a team

Certifications (Preferred): CompTIA A+, Network+, or equivalent

Physical Abilities: Ability to remain seated for extended periods, occasional lifting of computer equipment

Benefits:

Enjoy affordable health and prescription coverage with no waiting period

Medical Insurance

A fun and dynamic company culture