Salesforce Administrator

Company Profile

80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Access aerial work platforms, rough terrain forklifts, and Fastrac tractors.

JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.

At JCB, we stand behind our products – and our name.

Position Purpose

The Salesforce Administrator will be responsible for the day-to-day configuration, support, and maintenance of Salesforce.com applications. The Salesforce Admin will work with stakeholders, customers, and vendors to ensure the successful adoption of Salesforce.com as the primary tool for customer service, sales, and marketing.

Major Tasks, Responsibilities & Key Accountabilities

Create and maintain users, roles, profiles, security settings, custom objects, and fields

Develop and maintain reports, dashboards, workflows, and other automation

Monitor and analyze Salesforce usage to ensure that the system is being used to its fullest potential

Develop, document, and maintain operational processes and procedures related to Salesforce

Provide technical support and training to end-users on Salesforce usage

Required Qualifications:

Bachelor’s degree in Computer Science, Information Systems, or related field

3+ years of Salesforce Administration experience

Advanced knowledge of Salesforce configuration, customization, and integration

Experience with Lightning platform, Sales Cloud, Service Cloud, and Communities

Proficient in SQL and Apex programming

Preferred Qualifications

Proven work experience as a Salesforce Administrator or similar role

Salesforce certified administrator or Salesforce advanced administrator certification

Extensive experience in the administration and maintenance of Salesforce systems

Experience in performing Salesforce upgrades and ensuring successful integration

Exceptional ability to create and maintain Salesforce databases

In-depth knowledge of Salesforce products and their functionalities

A bachelor’s degree in computer science or related field is preferred

Knowledge, Skills, Abilities & Competencies

Proficient in Microsoft Office software

Comfortable in an in-person office environment

Technical competence is a plus

Must be customer service oriented, flexible, and have a high energy level

Must have excellent follow-through skills

Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings

Must be open to domestic and international travel

Desire and proven ability to learn and grow

Job Conditions

Both office environment and occasionally manufacturing/factory environment

Subject to noise and temperature changes

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

The employee is occasionally required to stand and walk.

The employee must frequently lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Other details

Job Family Administration/Support

Pay Type Salary