Resort Manager - Prince Resort

Resort Manager - Prince Resort

The person in this position reports directly to the General Manager and is responsible for establishing and managing the resorts daily operations. The role especially involves overseeing and managing the Guest Services, Engineering, Food and Beverage and Housekeeping departments, with a primary focus on Guest Services. Works with department heads to ensure that all guest needs and concerns are completely addressed. Review department budgets with the department heads, help departments plan based on occupancy, oversee and assist departments in managing both fixed and variable costs, with a specific focus on Guest Services. Checking audit reports, researching and resolving deposit, inventory and other discrepancies will be part of the daily duties.

Shift - Open availability

Salary position - Compensation to be determined

Job responsibilities:

Oversee guest services resolve guest complaints and discrepancies.

Cash drawer audits are performed

Provide coaching and leadership skills to department heads and line staff

Provide support to all departments by reviewing schedules and trainings

Bridge the communication between departments

Create a sense of belonging for team members

Follow and implement the company culture

Support hiring work flows among all departments

Ensure adherence to hotel policy from employees as well as guests

Schedule/host staff meetings

Work with guests to resolve problems by suggesting and applying mutually agreeable solutions

Work with all departments to ensure guests' requests are met in a timely and proficient manner

Requirements :

Previous experience in a similar role required

Proficient in Excel

Proficiency with computers and general office PC applications (email, POS system, etc.)

Available to work a flexible schedule including weekends and holidays

Working knowledge of financials and accounting

Valid Driver's License

Experience in the hospitality industry preferred

Qualifying team members may enjoy the following benefits :

Medical insurance

Vision, Dental, Disability, Life, and Accident insurance

Paid Vacation

Bereavement leave

401K (401K Matching)

Myrtle Beach Seaside Resorts believes that our employees are the strength, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guests, and allows us to exceed expectations.

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