Engineering Program & Account Manager

REAL TIME CONSULTING (An RTCo Company)—POSITION DESCRIPTION

JOB TITLE: Engineering Program & Account Manager

REPORTS TO: Chief Operating Officer (COO)

POSITION RESPONSIBILITIES:

Responsible for the management of all phases of Engineering program activity, including organization, planning, direction, reporting, customer relations and satisfaction, program execution, resource oversight and management.

As head of the program/account team, s/he provides the overall program leadership, management, sustainability and growth.

For the success of this position, 7 specific focus areas have been identified.

1. Customer Relations and Satisfaction

Thoroughly assess customer needs to provide value-added solutions; represent the full spectrum of RTC capabilities and offerings

Manage the account expectations while executing the program and resolving all issues to yield the highest level of customer satisfaction

Balance customer needs, RTC objectives and resources to ensure objectives are aligned

Work with all the internal and external customer teams to define, execute and extend the engineering programs and work orders

Collaborate with current customers to identify any risks to project that we can help mitigate by assessing any additional resource needs the current project may have

Provide weekly program progress status and maintain active internal team communication on changes (meetings) 2. Business Development/ Sales

Introduce service and solutions options to current customers and develop new strategies to meet their needs. Expand current customer relations and revenue opportunities through organic growth activities

Work with all the internal and external customer teams to define, execute and extend the engineering programs and work orders 3. Program Staff Management

Identify staff member qualification criteria per program skill requirements

Collaborate with Recruiter(s) to identify ideal staff fit, and with HR to on and off board staff members

Prescreen / Interview and select candidates according to customer requirements and budget

Identify the program staff structure to ensure maximum performance

Identify supporting functional staff needs

Set role and performance expectations and provide continual performance feedback

Provide overall leadership and direction to the program team to include coaching team members, resolving conflict, reviewing performance, and initiating corrective actions as needed

Assure the engineering teams comply with standard company policies and procedures; educate, inform and enforce when needed

Review engineering program team member’s status reports across projects and address issues as appropriate with close attention to customer needs and deadlines

Regularly evaluate current workflow processes; assist and assure the teams work as efficiently as possible

Manage team capacities to help the team manage their bandwidth 4. Program Execution

Establish and clearly communicate overall program objectives and long-term vision and strategy with internal and external clients

Meet multiple customer and company requirements while balancing the multiple roles of differing priorities.

Execute timely and clearly communicate decisions and recommendations

Ensure program-wide focus on reliability, cost, schedule and adequacy of systems, procedures and people for short term goals and long-term success

Address business challenges and identify continual improvement

Drive data-based decision-making throughout the program

Facilitate and make adequate priority decisions between project quality, costs, resources, scope and schedule.

Assess program risks and develop strategies for dealing with potential and identified risks

Assess process flows on a continuous basis and make adequate recommendations for process improvements internally and with the customers 5. Technical Performance and Schedule Management

Drive technical excellence by setting program standards and expectations, balancing risk and delivering performance across all identified program metrics

When programs require, ensure all quality requirements for the customer and regulatory agencies are met

Manage all program and customer changes and issues

Oversee the development of the program plans and critical milestones

Meet program plans and schedules by identifying and assessing risks and initiating necessary corrective actions 6. Contract Structure and Pricing

Recommend pricing based on the relevant market, as well as RTC’s business strategy, program objectives and related costs

Lead and manage contract proposals and negotiations to develop win – win solutions

Direct proposal preparation to ensure alignment with customer and RTC business strategy, compliance with all requirements, timely response to customer needs and a structure for program performance 7. Financial Performance

Create and manage program to financial pro-forma expectations

Control costs and related timing to maximize program results (client needs and profit)

Identify/communicate risks and implement appropriate risk mitigation actions

Manage program budgets to conform to policy, and work with the CFO to develop processes for requesting spending Performance Measurement:

To ensure the individual’s contributions to the success of the programs and at the same time supporting the strategic growth of RTC, the following metrics will be used to measure performance:

Proposal turn time and close trend

Organic growth targeted metrics

Program-committed Revenue and Gross Margin

Customer Satisfaction survey results

Engineer engagement and sustainability

On Time Delivery of all customer program milestones Position Qualifications and Preferences:

Bachelor’s degree in Engineering, Computer Science, Business or other technical area

Aerospace Industry experience Preferred

5 to 10 Years relevant Management experience in a Program Management capacity overseeing projects with 5 or more team members (individual contributors and/or managers)

5Y Experience in Full cycle Client Program fulfillment to include Opportunity identification/farming (sales); Order generation; Order fulfillment; Order execution

PMP certification a big plus

MBA a plus

Sharp and professional appearance, demeanor and communication with clients

Self-directed, organized, detail oriented

History of strong leadership, deep practical engineering knowledge and a track record for timely project delivery, project management, cost control and customer satisfaction

Must be able to work effectively in a team environment and will interface closely with the RTCo staff

Knowledge and creativity to the position as well as have the discipline to drive results and follow established processes

Motivate when needed and hold staff members accountable

Dynamic thinker, identify risks, and create & implement solutions

Comfortable to be on the phone and be in the presence of Clients, referrals, and industry network connections

Be open to suggestions and self-improvement; desire to constantly develop skills

Perseverance with assigned tasks and projects, stay focused with strong discipline

Must be able to synthesize and present data to client and management team – providing recommendations and alternate solutions We offer you a small, highly productive, committed, inclusive and collaborative team, where every member is a highly focused contributor. Only A players will love our environment. We offer 2 weeks PTO, 8 Holidays, Insurance Benefits =>Health 90%/ Dental 100%/ Vision 100%, Life Insurance $50K 100% employer paid, 401K plan effective immediately, flexible schedule, and professional office environment, with casual attire. We currently operate under Covid restrictions, under such restrictions we offer our employees the safety of virtual work structure.

DURING COVID = RTC determines Covid restrictions based on various factors. For this position, job training and performance will occur virtually via MS Teams. This will take place through screen share video meetings, problem solving video meetings, staff video meetings; all our documents utilize secured shared server folders; IT will provide equipment necessary to do your work from your AZ home and will coordinate with you to set up the hardware and software properly. RTC reviews our return-to-work strategy every few months.

ABOUT THE COMPANY:

Real Time Consulting (RTC) exists to partner outstanding engineering talent to support our clients’ success. Unsurpassed service is delivered to our clients by upholding responsibility, teamwork and quality. Our primary commitment is to help our clients. Since 1997, RTC has been protecting and enhancing lives with safe, reliable, innovative solutions, providing full life-cycle design, development and testing of EMBEDDED ENGINEERING SYSTEMS and SOFTWARE SOLUTIONS with Program Management and Consulting Services. Our employees average 20+ years of versatile and accomplished expertise to our clients, driving continuous innovation forward. Employee’s innovative and analytical ideas are cultivated while maintaining the big picture vision in a fast-paced, changing environment. Our corporate values are to Uphold Responsibility, Support People, Promote Teamwork and Deliver Quality!

To qualify for all positions with Real Time Companies, applicants must be legally authorized to work in the United States and should not require now, or in the future, sponsorship for employment visa status.

Please be aware that Real Time Companies does not sponsor employment-based visas. Additionally, certain positions with Real Time Companies that involve work with government entities may have more restrictive employment status requirements, such as U.S. citizenship, based on security clearance requirements or other governmental requirements. An Equal Opportunity Employer M/F/D/V