Call Center Agent - Nights B

Position: Call Center Agent (In-Office, Night Shift - B Schedule)

Location: Lenexa, KS

Pay: $18.30 ($16.80/hour + $1.50 Nights Differential)

Schedule: 4:50 PM - 5:00 AM // Thursday, Friday, Saturday, and Alternate Wednesday

Company Overview:

Hallcon is a leading mobility and infrastructure services provider, delivering comprehensive transportation solutions for a diverse range of clients-including railroads, tech companies, hospitals, airports, universities, and public transit agencies. Our services span multi-modal transportation operations, EV infrastructure, data and analytics, vehicle maintenance, and rider experience insights.

About the Role:

We're seeking a reliable, detail-oriented Driver Call Center Agent to support critical rail personnel transportation operations. This is a fast-paced, in-office position ideal for someone who thrives in a structured environment, enjoys solving problems, and wants to make a real impact in the transportation industry.

What You'll Do:

Coordinate and ensure timely coverage of driver trips

Monitor trip accuracy and provide support where needed

Escalate issues to field operations or customers when appropriate

Maintain up-to-date and accurate records in our internal systems

Communicate professionally with field management and other team members

Take on additional tasks as assigned

Why You'll Love Working Here:

Meaningful work that keeps essential industries moving

Supportive, responsive leadership and a collaborative team culture

Equipment provided and systems in place to help you succeed

Opportunity to grow within a stable, purpose-driven organization

High autonomy with clear expectations

Competitive pay and benefits in a casual, professional work setting

What We're Looking For:

Excellent attendance and reliability-your presence matters

Strong typing and 10-key skills

Solid phone communication and customer service abilities

Comfortable working in an office environment

High school diploma or equivalent

6+ months of dispatch or customer service experience (preferred)

We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

Hallcon is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Other details

Pay Type Hourly

Max Hiring Rate $18.30