Sales and Marketing Associate I - Bicycle and Specialty Tire

Job Description

At Kenda, we owe our success to one simple fact: We employ the best people in the tire business. Thanks to their hard work and innovation, we've become a leading manufacturer of bicycle, motorcycle, ATV (All-Terrain Vehicle), golf, industrial, light truck, mobility, motorcycle, passenger car, trailer, and utility applications. Since the inception of our company in 1962, we have operated on core values of honesty, innovation, quality, and customer service.

In addition to a comprehensive portfolio of Kenda brand retail products, we supply fleet volumes of wheels and tires to some of the largest vehicle manufacturers in the world. Our Reynoldsburg, Ohio, location is the site of Kenda USA, which manages all aspects of Kenda’s North American operations.

As Kenda's Sales and Marketing Associate I, you'll be the vital first point of contact for our customers. This role demands bicycle industry experience, strong problem-solving abilities, and exceptional customer service skills.

You'll represent the Kenda brand while managing B2B and B2C orders, handling warranty claims, and addressing dealer and consumer inquiries. If you're detail-driven and eager to grow with a leading global tire manufacturer, we want to hear from you.

This is an in-office position in Reynoldsburg, OH.

Benefits:

Generous Pay commensurate with experience and/or education and commission.

Benefits package includes medical, dental, vision, life, accident, critical care, and short-term & long-term disability insurance

401K retirement program with employer match

Paid holidays, sick and vacation time

Employee purchase pricing on auto, power sport, and bicycle tires

Essential Duties and Responsibilities:

Process and track B2C orders through Kenda's ERP system

Manage order fulfillment, shipping, and customer communication

Handle customer inquiries including warranty claims, returns, and product questions

Coordinate LTL shipping for OEM and distribution channels

Enforce MAP policy and monitor inventory levels

Process sales leads and warranty claims

Analyze sales data and create performance reports

Support marketing initiatives, including trade show attendance

Performs other related duties as assigned

Knowledge, Skills, and Abilities Required:

Experience with ERP systems (Sage, NetSuite, Oracle, or SAP)

Strong Microsoft Office skills, especially Excel

Proven customer service experience (1-2 years)

Ability to thrive under deadlines in a fast paced environment

Excellent communication and organizational skills

Education and/or Work Experience Requirements:

High school diploma or equivalent required

Associates degree or higher preferred

1+ year bicycle industry experience with wheel/tire technical knowledge

Working Environment & Schedule:

This non-exempt operates primarily in a professional office setting, with the standard hours of Monday - Friday, 8 AM to 4:30 PM or 8:30 AM to 5 PM. The role included periodic warehouse duties for inventory management and occasional travel to industry trade shows.

Equal Opportunity Employer (EOE).

#hc164453

Full-time