Product Manager - Operations

Description

Job Profile Summary

The ideal candidate will be responsible for collaborating with multiple segments within the organization to prioritize workload for loan servicing. This role requires a proactive individual who can implement strategic direction, integrate corporate strategy with business needs, and lead a team with autonomy. This position will manage the day to day operations of the Loan Servicing Delivery Team within operation and technology segment. The manager of this team will work through collaboration and prioritization to complete request spanning from IT, Investor Guidelines, Business needs, system enhancement and others as needed.

Job Description

The candidate will manage a team of 5-6 colleagues, while overseeing the prioritizing of workload for loan servicing. This role involves developing and delivering robust Management Information Systems to support decision-making and operational excellence. The candidate will utilize ADO software, MSP, Hogan, Microsoft Tools, and additional software as needed.

Duties & Responsibilities:

- Manage product owner group.

- Maintain roadmap of workload.

- Provide regular reporting to management.

- Manage the relationship between business and IT.

- Develop and deliver robust Management Information Systems to support decision- making and operational excellence.

- Prioritize workload for loan servicing to optimize efficiency and meet business objectives.

- Identify and set priorities for development and modifications on products and processes.

- Stay aware of new trends and developments within our system and vendors' technology.

- Perform other duties as assigned.

- Develop and execute strategic plans that align with corporate goals and business needs.

This role is a hybrid role. You must be located near 5555 Cleveland Ave Columbus, Ohio.

Basic Qualifications

Bachelor's degree or 7 years experience in financial industry within Loan Servicing

3 or more years of experience in Managing a team.

Experience with computer/ PC Skills

Preferred Qualifications

Proven experience in product management within the financial services industry, preferably within Loan Servicing or Operations.

Strong leadership skills with the ability to manage and inspire a team.

Excellent communication and collaboration skills.

Strategic thinker with the ability to implement and integrate corporate strategies.

Professional written and verbal communication skills, including grammar and demeanor.

Ability to develop working relationships with individuals at all levels of an organization.

Strong organizational skills and attention to detail.

Committed to representing and advancing the team's priorities.

Growth-oriented leader who prioritizes both achieving program success and fostering individual development within the team.

Ability to inspire and guide the team towards achieving goals.

Proficient written and verbal communication skills.

Feedback-Oriented Professional: Someone who seeks and integrates team insights before proceeding with actions

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)Yes

Workplace Type:Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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