Entry Level Customer Service Rep

Job Description

Description

Location: Louisville, KY

Employment Type: Full-Time

Salary Range: $18.50 - $27.50 Hourly (based on experience)

Position Overview

Swipe Say Easy is seeking a Customer Service Representative to join our team. This individual will serve as the first point of contact for our customers, providing exceptional support and ensuring a seamless customer experience. If you are a proactive problem-solver with excellent communication skills and a passion for helping others, this is the role for you!

Key Responsibilities

Key Responsibilities

Respond promptly to customer inquiries via phone, email, and live chat.

Resolve customer issues and provide solutions in a professional and efficient manner.

Educate customers on Swipesay’s products, services, and policies.

Maintain accurate records of customer interactions and transactions in the CRM system.

Collaborate with internal teams to address customer concerns and improve service delivery.

Assist with account setup and troubleshooting technical issues.

Identify opportunities to enhance customer satisfaction and loyalty.

Skills, Knowledge and Expertise

High school diploma or equivalent

Strong communication and interpersonal skills.

Proficiency in using CRM software and customer support tools.

Ability to handle multiple tasks and work efficiently under pressure.

Problem-solving skills and a positive, customer-first attitude.

Benefits

Comprehensive health insurance (medical, dental, and vision).

401(k) retirement plan with company match.

Paid time off, including vacation, sick days, and holidays.

Professional development and training opportunities.

Employee wellness programs and resources.

Flexible work environment with a focus on work-life balance.

Full-time

Hybrid remote