Front Desk Host

Job Description

Salary: $30

Job Description:

Himitsu Station is an immersive escape experience located in Salt Lake City, Utah, inspired by the rich aesthetic of retro Japanese urban culture. Our mission is simple: to put a smile on every customers face through immersive storytelling and unforgettable world-building. We have created an experience that transports guests into another worldtelling a story through atmospheric design. Our team operates by three core values: Curiosity, driving us to explore bold ideas and excessive details; Excellence, ensuring every corner of our world is crafted with care; and Intensity, bringing passion and precision to everything we create. At Himitsu Station, we dont just build experienceswe craft moments that feel truly special.

As a Front Desk Host at Himitsu Station, you are the first and last impression of guests experienceand that makes your role essential to the success of our mission. You help solve one of our biggest challenges: setting the tone for a seamless, emotionally engaging experience from the moment guests walk through the door. Whether youre welcoming visitors, answering questions, managing bookings, or helping guests feel prepared and excited for their journey, you play a key role in bringing our story to life. Your attention to detail, warmth, and professionalism uphold the standards of our brand and ensure that every guest leaves with a lasting memoryand a reason to return.

If youre looking for a passive desk job, this isnt it. This role is for someone who understands that every smile given and every conversation had is pertinent in shaping the world of Himitsu Station. You are the face of the brand. Youll be part of a passionate team that values creativity, precision, and a deep commitment to exceptional service. Were not just hiring a hostwere welcoming in a key player in something truly unique. If that sounds like you, wed love to meet.

Target hire date: June 27th.

Key Responsibilities:

Greet and check in guests upon arrival with warmth and enthusiasm.

Provide a brief overview of the escape room experience, including rules and expectations.

Manage booking schedules, phone calls, emails, and walk-ins.

Operate the point-of-sale system for reservations, and gift card sales.

Monitor game progress by communication with show managers.

Assist with resetting rooms between games if necessary, ensuring all props and clues are in place.

Handle customer questions, concerns, and feedback professionally.

Maintain a clean, welcoming lobby area and attend to cleaning duties as needed.

Qualifications:

Friendly, charismatic, and outgoing personality with strong customer service skills.

Excellent communication and problem-solving abilities.

Comfortable using basic computer systems and booking software.

Ability to multitask and stay calm under pressure.

Flexible availability, including evenings, weekends, and holidays.

Previous experience in hospitality, customer service, or entertainment.

Time management skills

Preferred Skills:

Background in theater.

Ability to multitask.

Basic knowledge of shop tools (e.g., miter saw, drill, wrench)

Benefits:

Goal incentives/performance incentives

Company growth incentives

Learning environment

Training

Paid time off

Growth opportunities within the company

Full-time