Consultant, Technology Engineer - Network Observability

If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

We are seeking a highly skilled and experienced Consultant to join our Network Observability team. This individual will play a pivotal role in managing and optimizing our network availability and performance tools. The ideal candidate will possess strong leadership qualities, including the ability to influence and inspire others, drive strategic initiatives, and act as a thought leader within the organization. This role requires a collaborative attitude, learning agility, and a strong work ethic to ensure comprehensive network visibility and optimization.

Key Responsibilities:

Network Availability

Manage and configure the primary Network Availability tool (currently IBM Netcool Operations Insights), ensuring optimal performance and reliability.

Diagnose and resolve issues within IBM environments, utilizing relevant IBM certifications as a plus.

Continuously evaluate effectiveness of current tool, evaluate other contenders in the space, and influence migration.

SNMP (Simple Network Management Protocol):

Utilize knowledge of SNMP versions (v1, v2c, v3) to monitor and manage network devices.

Configure SNMP agents and managers, ensuring secure and efficient network monitoring.

Linux:

Perform Linux system administration tasks, including installation, configuration, and maintenance.

Write and debug shell scripts to automate routine tasks and enhance system performance.

Apply Linux security best practices to safeguard network operations.

GitHub:

Use Git for version control, managing collaborative workflows, pull requests, and code reviews.

Implement continuous integration and continuous deployment (CI/CD) pipelines using GitHub Actions.

Maintain project documentation and manage issues effectively.

Programming in Python:

Develop and optimize Python scripts, focusing on data structures, algorithms, and libraries.

Write and run tests using frameworks like pytest to ensure code quality and performance.

Networking:

Demonstrate a strong grasp of networking concepts such as TCP/IP, DNS, DHCP, and routing.

Configure and manage network devices, including routers, switches, and firewalls.

Diagnose and resolve network issues, applying knowledge of network security practices and tools.

Influencer and Implementor of AIOps:

Lead the implementation of AIOps within the Network technology organization, specifically focusing on Observability.

Utilize AI/ML optimization for network events, driving anomaly detection and event correlation.

Collaborate with cross-functional teams to integrate AIOps solutions and enhance network performance and reliability.

Compensation grade G5

Job Description SummaryIf you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

As a Consultant, Technology Engineer, you deliver standard and custom supportable technology products. The solutions you build are based on Nationwide’s architectural standards, technology roadmaps, industry trends and business requirements. You’ll focus on collaboration, data, systems, storage, middleware, network, security and contact center technology products. You’ll also be accountable for the operational aspects and management for the above products according to the business requirements and defined service level agreements (SLAs).

Job Description

Key Responsibilities:

Collaborates with Technology Architecture professionals to develop technology product roadmaps.

Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

Designs and implements standard builds/templates for all technology platforms.

Drives product improvements through optimization, enhancements and the implementation of new features and functions.

Works continuously with other Technology Engineering teams and Technology Architecture to ensure the success of products.

Conducts “proof of concept” labs for enhancements, new solutions and competitive bake-offs.

Designs standard and custom technology solutions for business partner projects, including pre- production testing, performance tuning, handoffs and certification.

Conducts proactive and reactive monitoring to detect, predict and resolve abnormal conditions in the environment.

Collaborates with vendors to help drive design innovation in product enhancements and improvements.

Executes on production engineering processes, incident management, root cause analysis, problem management, change management, release management and knowledge management.

Provides complex production support for all technology platforms.

Provides oversight for technical labs and development environments.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to AVP, Director or Manager Technology Engineering Manager/Technology Product Manager.

Typical Skills and Experiences:

Education: Undergraduate studies in computer science, management information systems or a related field is preferred.

License/Certification/Designation: Technology certifications or designation are not required, but encouraged (i.e., AWS, Azure, scripting and development languages, delivery methods, security).

Experience: Six years or more experience with the most complex integrated solutions with an ability to design and develop and modify new and existing solutions for specialized needs. Experience with multiple technologies and within one or more domains. Experience with automation of deployment of solution configurations. Experience in training/guiding less experienced staff. Experience with solutions: IaaS, PaaS, SaaS and package solutions.

Knowledge, Abilities and Skills: Strong communication skills, knowledge of planning, management and execution of Accelerated Solutions Deliver framework, Information Security acumen. Influencing, negotiating and priority setting needed. Insurance/financial services industry knowledge a plus.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the Vice President and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Normal office environment. Some travel maybe required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

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