Problem Resolution Specimen Technician

Problem Resolution Specimen Technician - Lewisville, TX - Tuesday to Saturday 2:00-10:30pmThis position actively works to identify and solve issues in regards to processing and testing laboratory specimens and has complete proficiency in all Specimen Tech III job duties, Problem Resolution Techs collaborate with Specimen Processing, Referral Testing, and Technical departments to research and resolve issues in order to expedite specimen testing and result reporting.

Pay Range: $22.57+ per hour;Employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended.

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours

Best-in-class well-being programs

Annual, no-cost health assessment program Blueprint for Wellness®

healthyMINDS mental health program

Vacation and Health/Flex Time

6 Holidays plus 1 "MyDay" off

FinFit financial coaching and services

401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service

Employee stock purchase plan

Life and disability insurance, plus buy-up option

Flexible Spending Accounts

Annual incentive plans

Matching gifts program

Education assistance through MyQuest for Education

Career advancement opportunities

and so much more!

Responsibilities

Primary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/or service failures

May be responsible for calling clients to obtain resolution of problems

Demonstrates competency of job duties and SOP’s related to Specimen Processing problem resolution

Demonstrates ability to interpret specimen tracking data utilizing all available resources (e.g. specimen logs, laboratory information systems, front-end automation, instrumentation, etc.)

Demonstrates an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP’s, reflex tests and custom panels

Supports and/or provides priority handling of samples with limited stability and problems impacting client and patient care

Demonstrates ability to correctly and efficiently retrieve specimens from storage, investigate sample adequacy, research test ordering information, specimen requirements and stability

Responsible for correctly entering TIQs/TNPs

Responsible for correctly processing, documenting, and reviewing mislabeled and unlabeled specimens

Identifies and escalates trending problems to department management as appropriate.

Working knowledge of MS Office

Perform all other job duties as assigned

Qualifications

QUALIFICATIONS

Required Work Experience:

Internal candidates will need a minimum of one year in Specimen Tech III/related role.

Preferred Work Experience:

Minimum of 3 years Lab experience preferably in a production environment

Laboratory experience with strong Specimen Processing background preferred.

Medical background preferred which includes medical terminology applicable to a clinical laboratory.

Physical and Mental Requirements:

Must meet productivity and quality standards of the department

Must be able to handle multiple tasks and work in a fast-paced environment

Works in a biohazard environment, practicing good safety habits

Able to sit or stand for long periods

Knowledge:

N/A

Skills:

Must have strong written and verbal communication skills

Communicates effectively with all levels of internal and external staff

Ability to professionally handle stressful situations, sensitive and confidential information with integrity, and demonstrate a potential for strong independent problem-solving skills

Adheres to Quest Diagnostics core values, safety, and compliance policies and procedures

Fosters a team-oriented work environment.

Knowledge of medical and laboratory terminology preferred

Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to

PC skills including the ability to run reports & use to manage workflow; real-time thru-put

EDUCATION High School Diploma or Equivalent(Required)LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2025-86592

EEO

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Regular Full-Time