Non-US Security Administrator II - contract to hire - fully remote

The Security Administrator role supports the BEMO managed service customers and the internal customer teams. This role assists in implementing, managing, and monitoring security and compliance solutions for Microsoft 365 and hybrid environments on our security package customer base.

We are currently hiring candidates located in South or Central America only, who are available to work Monday to Friday, 9 AM – 5 PM Pacific Time. FULLY REMOTE POSITION

The Security Administrator IC3 will demonstrate the ability to conduct routine work with specialist and commercial knowledge in the following areas:

Microsoft 365 Security Administration

Customer Service

Managed Services

Team Communication

Data Gathering and Analysis

At BEMO, the Security Administrator IC3 competencies require:

Understanding of prioritization and time management of tasks

Building effective working relationships within the team and with peers

Demonstrates skill to influence other peers

Conducts complex tasks autonomously

Works on problems of moderate scope and uses multiple known practices and procedures to solve problems with the support of manager and peers

The ability to respond to customers’ security needs proactively and reactively in the alignment of BEMO’s products and service scope

Clear and open communicator with wider teams and stakeholders

Maintains transactional communication with customers or partners

Builds self-awareness about strengths and areas of development by being open to feedback from your manager and peers.

Consistently seeks to improve technical knowledge in the Microsoft technology and security areas

Responsibilities and Primary Goals

Monitoring and Maintenance

Proactively secure Microsoft 365 environments

Monitor all security systems and provide advice on strategy and implementation for the customer base

Conduct security risk and vulnerability assessments on security package customers

Enforce data governance

Patch and vulnerability-managed life cycle

Implement updates programmatically on different security packages offered by BEMO

Send out customer communications on security improvements and maintenance

Automation and Implementation of Managed Service Solutions

Create and document repeatable processes through automation across our managed service maintenance activities

Develop and/or maintain installation and configuration procedures, and drive automation

Manage internal projects, provide technical guidance

Must be comfortable performing multiple initiatives simultaneously in a fast-paced environment

Cross-Group Collaboration and Support

Support the Customer Success team with customer-specific data for security scores and value realization efforts

Provide T1-T2 Team members support for tickets and issues relevant to managed service customers' security and compliance

Working with the BEMO IT Manager to align security policies and processes

Work collaboratively with delivery engineers, operations team members, customer success managers, support engineers, and our BEMO customers

Managed Security

Triage: Working with our SOC team and Microsoft Sentinel, you will help filter the noise to prioritize incidents and alerts that matter to alleviate alert fatigue.

Investigate: Investigate and analyze the most critical incidents, and document progress and findings. You will be analyzing logs within M365 tools and Sentinel.

Respond: Contain and mitigate incidents faster with managed response and proactive remediation.

Prevent: Provide detailed recommendations and best practices to go beyond detection and response to prevent future attacks

Other tasks as assigned

Stay current on IT security trends and news.

Requirements

Educational degree or diploma in Computer Science, Engineering, or the equivalent in proven experience

2 + years of experience administrating, managing, and implementing Microsoft Azure and Microsoft 365 as an implementation, security, or support engineer.

Experience analyzing M365 usage data to identify issues and usage patterns

Strong critical thinking, analysis, and problem-solving skills

Strong competency in core professional skills, especially attention to detail, responsiveness, follow-through, and flexibility, with a high degree of emotional intelligence and tact

Ability to work independently and collaboratively with other internal teams when needed

Proven customer service experience with clear and consistent writing, presentation, and communication skills

Proffered Skills or Knowledge

A Bachelor of Science or Engineering in Computer Science or a related field preferred

Other Microsoft certifications are preferred (AZ-500, SC-300, SC-400, etc.)

Intune and MAM experience preferred Azure Cloud experience is a plus