Front Office Representative

Job Description

Description

We are seeking a highly organized and friendly Front Office Representative to be the first point of contact for our clients and visitors. This position plays a pivotal role in creating a welcoming environment and ensuring efficient operations at our front office. The ideal candidate will have excellent communication skills, a professional demeanor, and a strong ability to multitask in a busy setting. As the face of our organization, the Front Office Representative will manage a variety of administrative duties including answering phone calls, greeting visitors, and supporting day-to-day operations. You will be responsible for maintaining a clean and organized reception area while providing exceptional customer service.

Key Responsibilities

Greet and welcome visitors in a professional manner.

Answer and direct phone calls to the appropriate personnel.

Manage appointment scheduling and maintain calendars.

Perform data entry and maintain organized records and files.

Handle incoming and outgoing mail and packages.

Assist with administrative tasks and support other departments as needed.

Resolve visitor and client inquiries in a timely and effective manner.

Skills, Knowledge and Expertise

Proven experience in a front office or customer service role.

Excellent verbal and written communication skills.

Strong organizational and multitasking abilities.

Proficiency in Microsoft Office Suite and office management software.

Ability to remain calm and professional under pressure.

Attention to detail and strong problem-solving skills.

High school diploma; additional qualifications as an administrative assistant or customer service representative are a plus.

Benefits

Competitive weekly salary, based on experience and qualifications.

Comprehensive health benefits, including medical, dental, and vision coverage.

Retirement savings plan with company match.

Paid time off, including vacation, sick leave, and holidays.

Opportunities for professional growth and career advancement.

Employee wellness programs and team-building activities.

Full-time