Operations Manager

Job Description

As a Team Leader, you’ll play a critical role in the recruitment, retention, and success of our agents. This is more than just a leadership position—it’s an opportunity to build a thriving business while shaping the careers of real estate professionals in our market center!

Who We’re Looking For

We are looking for a high achiever with a proven track record of leadership in the industry. This person is an influential communicator, a problem-solver, is motivated, and a strategic business consultant. They are assertive, results-driven, and operate with urgency.

A natural connector with exceptional communication skills

A business consultant who can guide agents toward greater productivity and time management.

A strategic recruiter with an understanding of market trends and talent acquisition

A proactive leader who embraces accountability and team development

Comfortable with overseeing a group of agents, ensuring they work efficiently towards achieving organizational goals.

Someone who can help develop the agent's strengths and improve their weaknesses.

Team leaders should lead by example. A team leader with integrity is more likely to be trusted by their team members and will often be more respected and appreciated.

Confident work ethic. Team members often mimic the work ethic of the team leader. Displaying confidence that the team can successfully manage a project can help instill confidence in team members.

The ability to identify and resolve problems that arise within the team, ensuring smooth operations.

Able to provide guidance and support. Team leaders offer direction, mentoring, and support to team members, helping them navigate challenges and achieve their goals.

Skilled at monitoring performance. They track team progress, identify areas for improvement, and provide feedback to team members.

Recruiting. This means actively seeking out potential agents and nurturing those relationships over time.

Why Join KW?

At KW, we believe in building businesses, empowering agents, and fostering growth. As a Team Leader, you will have the opportunity to:

Impact Lives – Shape the careers of real estate professionals and help them achieve their highest potential.

Build a Thriving Business – Lead a high-performance market center with unlimited growth opportunities.

Upside Earning Potential – Compensation is performance-based, allowing you to earn based on results.

World-Class Training Support – Access Keller Williams' industry-leading coaching, technology, and business development tools.

A Collaborative, Growth-Oriented Culture – Join a passionate and supportive leadership team focused on success.

This isn’t just another leadership role— here is your chance to transform lives, build a powerful business, and make a lasting impact in the real estate industry.

With Multiple Locations - Located in both Mt. Clemens and Detroit, Michigan.Compensation:

$60,000 - $75,000 yearlyResponsibilities:

Develop and implement operational policies and procedures to improve efficiency and effectiveness.

Analyze financial data and create reports for senior management to support the decision-making process.

Oversee day-to-day operations and ensure all activities are in line with company objectives.

Lead and motivate a team of employees to achieve operational goals and targets.

Collaborate with different departments to streamline processes and improve overall business performance.

Recruit and Retain Top Agents – Actively build and execute strategies to attract and retain top-producing and emerging agents through direct outreach and relationship-building.

Consult with Top 20% Agents– Provide business coaching, market insights, and productivity strategies to help our highest-performing agents scale their businesses.

Drive Training Development – Implement a comprehensive training calendar tailored to agent needs, ensuring continuous growth and mastery of Keller Williams' technology and strategies.

Foster Leadership Culture – Guide and oversee the Associate Leadership Council (ALC), reinforcing Keller Williams’ collaborative and productive culture.

Financial Business Planning – Monitor profitability, market share, and business performance, helping agents and leadership make informed decisions.

Champion Growth – Partner with the Operating Principal (OP) and your Executive Leadership Team to meet and exceed financial and agent count goals and execute business strategies, analyze competition, and develop market expansion initiatives.

Lead with Vision – Cultivate a positive, growth-oriented culture that encourages collaboration, learning, and success.Qualifications:

3+ years of experience in operations management.

Excellent problem-solving abilities.

US Work Authorization.

Proven leadership, management, and team-building skills.

Goal-setting, planning, and accountability expertise.

Experience in recruiting and/or business development.

2-3 years of real estate sales experience (Preferred but not required).

Financial acumen, including PL understanding and business analytics.

Mastery of Keller Williams’ core agent curriculum and technology (or willingness to learn).About Company

We are a top-rated team located in Mt. Clemens and Detroit, MI. We are the #1 Real Estate team in the nation for actual homes sold - KW!

Residential Homes: Buyers' and Sellers' Agent

Commercial Properties: Buyers' and Sellers' Agent

Property Acquisition and Liquidation

Property Management and City Rental Certifications

Military Relocation Professional Certified

Full-time