Program Supervisor

Job Description

Title: Program Supervisor, Maternal Health

Division: Project 180

Pay Scale: $71,256.14-$98,361.12

Location: DTLA

The Organization

SSG-Project 180 turns lives around through innovative, wraparound services that keep people out of institutions and in their communities. Project 180 is a leader in the forensic treatment space, offering high-quality, specialized treatment programs that serve thousands of justice-involved individuals. Our programs span criminal justice intercepts and include pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release services. Project 180 operates in partnership with County agencies including the Department of Mental Health (DMH), the Department of Health Services (DHS), and the Justice, Care and Opportunities Department (JCOD).

The Program

The Maternal Health Intensive Case Management Services program is funded by the Department of Health Service (DHS) Office of Diversion and Reentry (ODR), the ODR/ICMS program provides intensive wraparound services to the high-need/high-barrier behavioral health population in the LA County jail system. The program provides both interim and permanent supportive housing for some of the most underserved or highest utilizers in the county system.

The Position

The Intensive Case Management Services (ICMS) Maternal Health Program Supervisor will manage service delivery for the maternal health team, supervising a team of 4-6 case managers and employment specialists. The position reports to the ICMS Maternal Health Program Manager and is responsible for leading their team to deliver high-quality service and program outcomes, coordinating day-to-day program operations with DHS, and integrating local operations with all program policies and expectations.

Essential Functions:

Manage program staff to ensure high-quality service delivery and outcomes

Hire, onboard, and train new clinicians and case managers, with support from Clinical Supervisor and Maternal Health Program Manager as appropriate

Supervise staff to meet performance expectations. Provide regular coaching and feedback, conduct annual performance reviews, implement disciplinary actions as needed, and perform administrative managerial duties

Monitor data on staff performance and site outcomes. Proactively identify and address issues in order to meet local program goals.

Help staff troubleshoot challenging client-service situations through weekly supervision, ad-hoc coaching, and direct intervention as needed

Cultivate strong team culture and staff retention

Coordinate day-to-day operations with the Office of Diversion and Reentry (ODR), interim housing sites, Brilliant Corners, and The Department of Child and Family Services (DCFS).

Build and maintain strong working relationships with ODR, interim housing sites, Brilliant Corners, and DCFS.

Navigate and maintain an appropriate collaborative relationship with DCFS.

Identify and resolve operational issues preventing effective and efficient service deliveryEnsure local compliance with program policies and expectations

Communicate regularly with Program Manager to report progress and escalate issues or concerns

Provide input into program policy decisions.

Oversee data quality and ensure staff compliance with data-management expectations

Understand and ensure faithful implementation of all program policies, norms, and requirementsFulfill baseline Project 180 staff expectations

Regular attendance required. Overtime, holiday or weekend work may be required.

Maintain and uphold Agency mission statement, values, policies, procedures, and principles

Perform other duties as needed

Maintain active license and/or registrations as applicable (ie BBS, CCAPP)Skills and Abilities

Excellent communication and relationship-building skills

Proactive, takes initiative to solve problems

Flexible and adaptive when things change

Detail-oriented and organized

Comfortable having difficult conversations

Data-oriented and comfortable with technologyMinimum Qualifications

Required: 2 years of professional experience providing mental health or case management services in a forensic setting, a county-operated mental health program, or similar. Experience working with culturally diverse populations.

Valid CA driver’s license, proof of insurance and own vehicle required.

Verification of Employment Eligibility and Background CheckPreferred: MSW/MFT

Supervisory Responsibilities

Supervisor will directly manage a team of approximately 4-6 case managers and employment specialists.

Environmental Conditions (Working Conditions)

Supervisor will be based in the DTLA office and will need to perform job duties throughout the building

(office space, lobby, etc) and in field settings.

Physical Requirements

The employee is expected to move about the courthouse throughout the day, which may involve walking,

standing, and climbing stairs, or using a mobility device, or similar. The employee is expected to drive,

carry a maximum of 20 lbs, listen, and speak in order to complete job requirements.

Mental Requirements

The employee must be able to do any/all of the following: perform complex and varied tasks such as

synthesizing information and making decisions without immediate supervision; handle routine

distractions, interruptions, noise, and uncontrollable changes in priorities/work schedules; interact

professionally and diplomatically in high-stress situations; create and follow plans; meet deadlines.

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Full-time

Hybrid remote