Remote or Office Tele Chat / Phone Chat Support

Job Description

Join our team at Geauga Credit Union as a Tele Chat / Phone Chat Support representative, where you will play a crucial role in providing exceptional customer service to our members through phone and chat communication channels.

Responsibilities:

Respond to incoming phone calls and chat messages from members promptly and professionally

Assist members with inquiries, account information, and issue resolution

Provide guidance on products, services, and online banking platforms

Maintain accurate records of interactions and follow up as needed

Collaborate with other departments to ensure seamless member experienceQualifications:

Excellent verbal and written communication skills

Strong customer service orientation and problem-solving abilities

Ability to multitask and work efficiently in a fast-paced environment

Previous experience in a customer support role preferred

Proficiency in using chat and phone support software

Full-time

Fully remote