Routing Dispatcher

Job Description

Now Hiring: Routing Dispatcher

Location: Indianapolis, IN (In-person)

Schedule: Monday – Friday, 6:00 AM – 2:00 PM

Pay: $13/hour

Job Type: Full-time

We’re looking for a reliable and organized Routing Dispatcher to join our Indianapolis team. In this fast-paced role, you'll coordinate daily shuttle and charter operations, support fleet management, and deliver outstanding customer service. This is an in-person, full-time position within a dynamic transportation environment.Key Responsibilities of a Routing Dispatcher:

Oversee daily shuttle dispatch operations, ensuring services run on time and efficiently

Ensure compliance with company policies, contracts, procedures, and union agreements

Assist with weekly scheduling and make real-time adjustments as needed

Provide frontline support to drivers, addressing issues promptly and professionally

Collect and review route data and track operational metrics and payroll details

Prepare daily operational status reports for all service contracts

Assign vehicles according to route needs and vehicle availability

Coordinate with the maintenance team to schedule fleet servicing

Handle charter reservation entries, updates, and provide quotes to customers

Assist the Safety & Training team with driver performance evaluations and compliance checks

Respond to customer inquiries, resolve complaints, and process service feedback

Perform additional administrative or operational duties as neededQualifications of a Routing Dispatcher:

High School Diploma or equivalent required

Minimum 2 years of experience in dispatch or transportation coordination preferred

Strong communication and organizational skills

Ability to multitask and remain calm under pressure

Customer service experience is a plusBenefits of a Routing Dispatcher:

401(k) with company match

Health, Dental, and Vision Insurance

Paid Time Off

Full-time