QA COORDINATOR

Job Description

Overview

Responsibilities

Conducts case file and record reviews for compliance and identifies opportunities for improvement or corrective actions and to ensure contractual performance expectations are met

Submit weekly Quality Assurance reports in a timely manner to Project Director

Present consistent feedback to management regarding areas that need improvement

Ensure 100% of clients participate in the client satisfaction survey

Ensure all clients receive a return call within 24 hours of calling and leaving a message

Reviews quality assurance standards, studies existing policies and procedures and interviews personnel and patients to evaluate effectiveness of quality assurance programs

Creates, implements and monitors standard operating procedures

Other duties as assigned

Qualifications

Associates degree in Human Services, education, psychology, sociology or related field required, bachelors degree preferred

Minimum two plus years related experience

Demonstrate knowledge of quality assurance procedures and federal, state and local coalition laws and mandates

Demonstrate knowledge of computers and knowledge of data management processes

Demonstrate knowledge of eligibility determination processes and filing procedures

Full-time