Insurance Customer Service Rep

Job Description

Since 2008, the Tim Bernitt Agency has been proudly serving families and businesses across Arvada and the northwest Denver metro area with dependable, personalized insurance solutions. With over 1,800 households and 4,000 policies under our care, we have grown from a one-person operation into a thriving team of five. Our mission is clear: to deliver protection with integrity, honesty, and respect, building lasting relationships along the way. Weve helped launch three former team members into agency ownership, a testament to the career potential we offer. Inside our office, youll find a team that supports each other, shares in success, and believes in treating every client like family.

Were hiring an Insurance Customer Service Representative who thrives in a people-first environment. Youll be the primary point of contact for new and existing clients, providing expert support and helping them navigate a range of services, from policy updates to claims assistance. With hands-on mentorship, no micromanaging, and a strong path for growth, this is more than a job; its a career in the making.

Starting salary is $45,000 a year

Bonuses and commissions will bring first-year earnings to $60,000 or more.

Generous paid time off, including monthly mental health days

Career advancement opportunities in sales, leadership, or even agency ownership

No weekends and no time clock

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Weekends Off

Monthly Mental Health Days

Responsibilities

Answer phones and handle customer service inquiries with professionalism and care

Process policy changes, payments, and billing questions

Assist with claims, from initial filing to issue resolution

Quote home, auto, umbrella, life, and commercial insurance for new and existing clients

Communicate with underwriting and policy services to resolve account issues

Requirements

Candidate will need to obtain Property & Casualty and Life licenses before starting employment

Excellent interpersonal skills with a friendly phone and in-person presence

Ability to process and explain policy information clearly and confidently

Experience working with computer systems; knowledge of AmFam tools is a plus

Sales-minded with a proactive, goal-driven attitude

Full-time