Infrastructure Manager

Overview

As our Infrastructure Manager, you will play a critical role in overseeing and optimizing our hybrid IT infrastructure, encompassing both on-premises and cloud-based environments, as well as managing our IT Help Desk operations. You will be responsible for ensuring the reliability, security, and scalability of our network, systems, and services, and for providing effective and timely technical support to our employees. Your expertise will be crucial in driving our infrastructure strategy and ensuring a positive and productive technology experience for our team.

Responsibilities

Lead and manage the day-to-day operations of our hybrid infrastructure, including on-premises data centers and cloud environments ( Azure and GCP)

Design, implement, and maintain our virtual network infrastructure, ensuring optimal performance and security

Administer and manage our VMware vCenter environment, including virtual machine provisioning, resource allocation, and performance monitoring

Oversee and troubleshoot network infrastructure components, such as routers, switches, firewalls, and load balancers

Develop and implement infrastructure policies, standards, and procedures to ensure security and compliance

Collaborate with other IT teams and stakeholders to plan and execute infrastructure projects and upgrades

Manage vendor relationships and negotiate contracts for infrastructure-related services and equipment

Participate in disaster recovery planning and testing

Stay up-to-date with the latest industry trends and technologies

Manage Google workspace and Google workspace integrations

Oversee the operations of the IT Help Desk, ensuring timely and effective resolution of technical issues

Develop and implement help desk procedures and service level agreements (SLAs)

Monitor help desk performance metrics and identify areas for improvement in support processes

Manage the help desk ticketing system and knowledge base

Ensure excellent customer service and user satisfaction with IT support

Qualifications

Minimum of 5 years of experience in managing and maintaining complex IT infrastructure environments

Proven expertise in designing, implementing, and managing virtual network environments

Extensive experience with VMware vCenter administration and management

Strong understanding of networking principles and protocols (TCP/IP, DNS, DHCP, VPN, etc.)

Hands-on experience with network devices (routers, switches, firewalls) from leading vendors

Experience managing and working with cloud platforms (AWS, Azure, GCP)

Solid understanding of security best practices and compliance requirements

Demonstrated strong knowledge and experience administering Google Workspace (formerly G Suite), including core applications (Gmail, Drive, Calendar, Docs, Sheets, Slides), security settings, and user management

Excellent problem-solving and troubleshooting skills

Strong communication and collaboration skills

Ability to work independently and as part of a team

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)

By applying to Rogue, regardless of the platform you choose to use, you are agreeing to Rogue's preferred methods of communication (i.e. text message). Submitting an application, through whatever online forum is ultimately used, constitutes a knowing and voluntary agreement to send and receive text messages during the recruitment process.

R-101990