Call Center Representative

Compensation: $18/hour

Location: Ft Smith, AR

Position: Call Center Representative

Inceed has partnered with a great company to help find a skilled Call Center Representative to join their team! This is a contract opportunity supporting a vital project aimed at improving digital security measures for customers. The role offers a chance to be part of a dedicated team assisting users impacted by enhanced fraud protection protocols. With increased demand in customer service due to these updates, this position provides a fast-paced environment where strong communication and problem-solving skills are highly valued.

Responsibilities

Respond to incoming customer calls regarding login assistance for online banking and mobile app access

Provide support by unlocking accounts affected by new fraud prevention policies

Troubleshoot and resolve basic technical issues while delivering a high standard of service

Required Qualifications & Experience

A minimum of 6 months of recent experience in a high-volume call center environment

Strong communication skills with the ability to handle sensitive customer issues professionally

Basic technical knowledge and comfort navigating multiple systems simultaneously

Nice To Have Skills & Experience

Previous experience in banking or financial services support

Familiarity with fraud prevention protocols or cybersecurity concepts

Bilingual communication skills

Perks & Benefits

3 different medical health insurance plans, dental, and vision insurance

Voluntary and Long-term disability insurance

Paid time off, 401k, and holiday pay

Weekly direct deposit or pay card deposit

Other Information

Contract-based role with potential for project-based extension

Onsite training provided to ensure readiness for system and policy updates

High-energy environment with a focus on customer advocacy

If you are interested in learning more about the Call Center Representative opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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