Light Duty Tow Operator

Job Description

No experience required. Only a Driver’s License needed. We will train you!

We are hiring drivers in Redwood City, Mountain View, and South San Francisco.

Action Road Solutions, a FirstLine Road Solutions company, is looking for quality towing operators to join our growing team. An ideal operator is someone who likes being active, is a creative problem solver, communicates well in a team environment, and has excellent customer service skills. This is not a desk job. Having an interest in automobile knowledge is a must, as no two situations are the same and you’ll need to make quick decisions under pressure.

Tow Truck Operators keep our highways safe and are classified as First Responders. Come join the team and be an important part of your community!

Essential Duties and Responsibilities include:

Respond to calls dispatched to you in a safe, timely manner. Provide roadside assistance in a safe, professional manner that is free of accidents, injuries and damage.

Communicate with dispatch in a professional, informative manner as it relates to information necessary to document your status in servicing a call as well as accurate ETA's when requested.

Professionally and safely perform emergency road service duties as may be dispatched to you, such as, but not necessarily limited to:

Changing flat tires or airing up tires that are just low on air

Deliver fuel to those out of gas

Perform minor roadside repairs, excluding highways

Perform lockout procedures for customers who have locked their keys in their car

Perform damage free towing

Perform accident towing and scene clean-up

Jumpstart vehicles whose batteries pass the load test and are only discharged and unable to start the vehicle. If assigned AAA battery service test equipment you are expected to test every call for a bad battery and then educate customer regarding AAA battery service program.

Daily inspects the truck for safety, organization and related equipment, tools, rigging inventory

Complete and turn in pre-shift inspection prior to beginning duty each day

Immediately reports tools or equipment damaged or missing;

Safe driving behavior is a must. Obey all traffic laws, drive defensively, always wear your seat belt, remember our 4-second following rule, minimize backing and left turns.

Trucks are kept clean inside and out; maintains the truck(s) fuel tanks half full at all times; Maintains truck fluid levels according to manufacturer standards and notes quantities added on the pre-shift inspection sheet.

Maintains the storage yard in a safe, clean and orderly manner. Ensures that all trash must be properly disposed of and not left in the truck or on the ground. Secures the storage yard when leaving.

All other duties as assigned by Supervisor

Qualifications

Candidate must reside near Redwood City, CA in order to meet customer service time requirements

Ability to successfully pass DOT medical exam

Current and valid driver’s license with a clean driving record

This position requires the ability to bend, stoop, walk and stand for periods of time in all types of weather

CDL a plus, but not required

Willing to take a drug test and background check

Confident and capable to drive in inclement weather

Proficient in utilizing mobile and computer applications for completing administrative work

Proficient in paper-based administrative work

Experience

No prior experience necessary, training is provided

Heavy Equipment or Machine Operation skills a plus

Offers of employment are contingent upon the results of successfully passing a background screening including a criminal background check, a review of motor vehicle records, social security screening, and a drug and alcohol test as required by law.

Full-time