SCM Key Accounts Analyst

Job Description

Job Summary

We are seeking a proactive and customer-focused Supply Chain Analyst to manage demand planning, inventory optimization, and customer collaboration in a fast-paced food manufacturing environment. This role serves as the primary liaison between our company, its affiliates, and key customers, ensuring on-time delivery, efficient order fulfillment, and alignment with food safety and regulatory requirements.

Key Responsibilities

Customer Collaboration

Work closely with key retailers, distributors, and food service partners to understand demand fluctuations, seasonal trends, and promotional activities.

Serve as the key point of contact for customer supply chain teams, addressing order issues, forecasts, and service level agreements (SLAs).

Strengthen relationships with customers through data-driven collaboration.

Demand Planning & Forecasting

Analyze sales data, historical trends, and market insights to improve forecast accuracy and reduce spoilage disposal.

Utilize demand planning tools and ERP systems to optimize production planning and raw material procurement.

Analyze customer point-of-sales and inventory data to improve demand forecasting, reducing stockouts, and optimizing inventory levels.

Order & Inventory Management

Ensure on-time and in-full (OTIF) order fulfillment by coordinating with production, logistics, and warehouse teams.

Balance inventory levels across distribution centers to prevent stockouts while minimizing spoilage and obsolescence.

Collaborate with procurement teams to align raw material supply with customer demand for product launching and discontinuation.

Partner with third-party logistics providers (3PLs) to ensure optimal inventory levels, efficient distribution, and on-time deliveries.

Compliance & Quality Assurance

Ensure adherence to food safety regulations (e.g., FDA, USDA, FSMA) and customer-specific requirements.

Partner with quality assurance teams to proactively address product quality issues, shelf-life considerations, and sustainability initiatives.

Implement best practices for cold chain logistics and ensure food products maintain quality and compliance standards throughout the supply chain.

Performance Tracking & Continuous Improvement

Monitor key supply chain metrics, including fill rate, forecast accuracy, and lead times.

Identify process improvements to enhance efficiency, reduce costs, and improve customer satisfaction.

Skills & Qualifications

Bachelor’s degree in Supply Chain Management, Business, Logistics, or a related field.

3+ years of experience in supply chain planning, demand planning, or inventory management in the food manufacturing industry.

Strong analytical skills with proficiency in Excel, ERP systems (SAP, Oracle, JDA, etc.), and forecasting tools.

Knowledge of food industry compliance standards and supply chain best practices, with strong communication, problem-solving skills, and experience in a customer-facing supply chain role preferred.

Preferred Skills

Familiarity with Lean, Six Sigma, or other continuous improvement methodologies.

Experience with cold chain logistics and perishable goods planning.

Knowledge of data visualization tools like Power BI or Tableau for performance reporting.

Benefits

Health Insurance (Medical/Dental/Vision)

Life/Long-term disability Insurance

401K

Vacation

Paid Sick Days

Paid Holidays

Floating Days

Others

Full-time