Manager, Operational Support

Job Description:\n\nGENERAL DESCRIPTION OF POSITION The Operational Support Manager works with the leadership team and staff to execute store operational objectives as they relate to supporting the annual operating plan.

He or she has direct responsibility for decision-making in areas involving customers, team members, operational issues, business planning, priority setting, staff scheduling, team member performance appraisals, compliance with company policies, and assisting the District Manager with any and all areas of the business.

The Operational Support Manager also supports and drives Goodwill’s mission to help people prepare for, find, and keep jobs, with an emphasis on finding employment.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers, and management.

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.

Staffs all open positions at the store with quality and productive employees.

Delegates clear jobresponsibilities and expectations.

This duty is performed weekly.2.

Assists in managing team members in goal setting and skills development.

Provides feedback onperformance, attendance addresses concerns, and administers performance discussions as needed.This duty is performed daily.3.

Meets/exceeds production goals, revenue projections, and contribution targets for the store.Monitors production and donations performance weekly and monthly.

Provides monthly reviews to allretail associates.

Ensure all production and rotation quotas are met.

This duty is performed daily.4.

Plans, organizes and directs the activities of team members.

Schedules employees with a focus oncontrolling payroll costs and the needs of the business.

This duty is performed daily.5.

Provides a clean, fun, and safe environment for employees and customers.

Provides the maximumlevel of customer service to ensure repeat sales.

This duty is performed daily.6.

Maintain proper displays and merchandise presentation in accordance with standard operatingprocedures.

Adequately stocks and maintains the interior and exterior of the store in an attractivemanner.

This duty is performed daily.7.

Manages store loss control by monitoring customers and employees and reporting suspiciousactivity to Loss Prevention.

This duty is performed daily.8.

Monitors sales, cash management, inventory control, store merchandising, and appearance.Ensures that correct sales reports are submitted on a daily basis.

This duty is performed daily.9.

Maintains effective communication with support staff.

Assists in the training and development of staffand identifies opportunities to retain current staff.

This duty is performed daily.10.

Observes safety procedures and personnel policies and ensure compliance by employees,community service workers, volunteers, and trainees.

This duty is performed daily.11.

Attends regular management meetings and relates information back to staff.

Acts as a positiverole model for employees, trainees and customers in all respects of professional development.

Thisduty is performed daily.12.

Ensures that the store opens on time and is properly staffed and operational during designatedhours of operation.

This duty is performed daily.13.

Onboards new employees and train on all required work processes, procedures and expectedstandards of performance.

Evaluates the efficiency and productivity of assigned team members byestablishing performance standards and objectives.

This duty is performed daily.14.

Assists Regional Operational Manager in developing operational plans to improve underperformingstores.

This duty is performed as needed.15.

Perform any other related duties as required or assigned.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty mentionedsatisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or abilityrequired.

EDUCATION AND EXPERIENCE High school or GED, plus specialized schooling and/or on-the-job education in a specific skill area; e.g.data processing, clerical/administrative, equipment operation, etc, plus 2 years related experienceand/or training, and 2 years related management experience, or equivalent combination of educationand experience.

COMMUNICATION SKILLS Ability to read a limited number of words and recognize similarities and differences between words andbetween series of numbers; ability to write and speak simple sentences as a means for basiccommunication.

ability to read and understand simple instructions, short correspondence, notes, lettersand memos; ability to write simple correspondence.

ability to read and understand documents such aspolicy manuals, safety rules, operating and maintenance instructions, and procedure manuals; abilityto write routine reports and correspondence.

ability to effectively communicate information andrespond to questions in person-to-person and small group situations with customers, clients, thegeneral public and other employees of the organization.

MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, commonfractions, and decimals.

Ability to compute rate, ratio, and percent and to prepare and interpret bargraphs.

CRITICAL THINKING SKILLS Ability to solve practical problems and deal with a variety of known variables in situations where onlylimited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, ordiagram formats.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONSDriver's License, Clean MVR PREFERRED CERTIFICATES, LICENSES, REGISTRATIONSNot indicated.

SOFTWARE SKILLS REQUIREDIntermediate: 10-Key, Alphanumeric Data Entry, Database, Human Resources Systems, PayrollSystems, Spreadsheet, Word Processing/TypingBasic: Accounting, Contact Management, Presentation/PowerPoint INITIATIVE AND INGENUITYSUPERVISION RECEIVED Under direction where a definite objective is set up and the employee plans and arranges ownwork, referring only unusual cases to supervisor.

PLANNING Considerable responsibility with regard to general assignments in planning time, method, manner,and/or sequence of performance of own work, in addition, the organization and delegation of workoperations for a group of employees engaged in widely diversified activities.

DECISION MAKING Performs work operations which permit frequent opportunity for decision-making of minorimportance and also frequent opportunity for decision-making of major importance; the latter ofwhich would affect the work operations of other employees and/or clientele to a moderate degree.

MENTAL DEMAND Very close mental demand.

Operations requiring very close and continuous attention for control ofoperations which require a high degree of coordination or immediate response.

Operations requiringintermittent direct thinking to determine or select the most applicable way of handling situationsregarding the organization's administration and operations; also to determine or select material andequipment where highly variable sequences are involved.

ANALYTICAL ABILITY / PROBLEM SOLVING Directed.

Supervisory and/or professional skills using structured practices or policies and directed as toexecution and review.

Interpolation of learned things in moderately varied situations where reasoningand decision-making are essential.

RESPONSIBILITY FOR WORK OF OTHERS Carries out supervisory responsibilities in accordance with the organization's policies and applicablelaws.

Responsibilities may include but not limited to interviewing, hiring and training employees;planning, assigning and directing work; appraising performance; rewarding and disciplining employees;addressing complaints and resolving problems.Supervises a large group (16-25) of employees who are engaged in similar activities.Supervises the following departments: RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT Regularly responsible for funds, building premises, inventory, or other property owned, controlled, orleased by the organization and, in addition, may have temporary custody and responsibility of patronproperty, which through carelessness, error, loss, theft, misappropriation, or similar action would resultin very important monetary losses to the organization.

The total value for the above would range from$1,000,000 to $10,000,000.

ACCURACy Probable errors would not likely be detected until they reached another department, office or patron,and would then require considerable time and effort to correct the situation.

Frequently, possibility oferror that would affect the organization's prestige and relationship with the public to a limited extent,but where succeeding operations or supervision would normally preclude the possibility of a serioussituation arising as a result of the error or decision.

ACCOUNTABILITY FREEDOM TO ACTDirected.

Freedom to complete duties as defined by wide-ranging policies and precedents with midto upper-level managerial oversight.

ANNUAL MONETARY IMPACT The amount of annual dollars generated based on the job's essential duties/responsibilities.Examples would include direct dollar generation, departmental budget, proper handling oforganization funds, expense control, savings from new techniques or reduction in manpower.Very small.

Job creates a monetary impact for the organization up to an annual level of $100,000.

IMPACT ON END RESULTS Moderate impact.

Job has a definite impact on the organization's end results.

Participates withothers in taking action for a department and/or total organization.

PUBLIC CONTACT Regular contacts with patrons where the contacts are initiated by the employee.

Involves bothfurnishing and obtaining information and, also, attempting to influence the decisions of those personscontacted.

Contacts of considerable importance and of such nature, that failure to exercise properjudgment may result in important tangible or intangible losses to the organization.

EMPLOYEE CONTACT Contacts with other departments or offices and also frequently with individuals in middle levelpositions; consulting on problems which necessitate judgment and tact in presentation to obtaincooperation or approval of action to be taken.

Also, important contacts with associates as required inadvanced supervisory jobs.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS Regular use of complex machines and equipment (desktop/laptop computer and software, road andproduction machines and equipment, driver's license/cdl, etc.) WORKING CONDITIONS Somewhat disagreeable working conditions.

Continuously exposed to one or two elements such asnoise, intermittent standing, walking, pushing, carrying, or lifting.

May involve some travel and/or workis at times, in the evening or during the night hours.

ENVIRONMENTAL CONDITIONS The following work environment characteristics described here are representative of those anemployee encounters while performing essential functions of this job.

Reasonable accommodationsmay be made to enable individuals with disabilities to perform essential functions.While performing the functions of this job, the employee is regularly exposed to outdoor weatherconditions, occasionally exposed to wet or humid conditions.

The noise level in the work environmentis usually moderate.

PHYSICAL ACTIVITIES The following physical activities described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job.

Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essential functions and expectations.Semi-repetitive, low physical.

Semi-repetitive type work requires periods of concentration for variedtime cycles as prescribed by the tasks.While performing the functions of this job, the employee is continuously required to stand, walk, usehands to finger, handle, or feel, reach with hands and arms, talk or hear; frequently required to climb orbalance, stoop, kneel, crouch, or crawl, taste or smell; occasionally required to sit.

The employee mustoccasionally lift and/or move up to 10 pounds; frequently lift and/or move up to 50 pounds; regularly liftand/or move up to 25 pounds.

Specific vision abilities required by this job include close vision; distancevision; color vision; peripheral vision; depth perception; and ability to adjust focus.

ADDITIONAL INFORMATION Travel within the state of Arkansas.

Frequent physical exertion and exposure to unfit donated goods.Regular attendance at retail managers’ meetings is required.Additional Qualifications:Retail and/or production management experienceAbility to lead teamsEntrepreneurial spirit/ownership thinkingSupervisory and fiscal responsibilityExcellent guest service skillsTeaching and Training abilitiesEffective communication skillsDecision-making abilitySome computer knowledge is a plusMust be able to interact cordially and productively with a variety of people.Must be able to market Goodwill and explain the mission to the general public.Must be able to read, write and communicate clearly in English.Must establish and maintain effective relationships with supervisors, employees, and co-workers whilemotivating them to their best performance.Must be able to establish an effective schedule for employees within the allocated payroll.

Must beable to work a flexible schedule, on short notice, including holidays, nights and weekends andfrequently in excess of 40 hours a week, with a minimum of 45 hours per week.Ability to function in a hectic work environment with occasional periods of high stress.Must be able to take initiative and make decisions with little supervision.Must observe and enforce safety policies in all phases of the operation.Must have knowledge of fashionable women’s, children’s and men’s clothing, as well as furniture andhousehold items.Must be able to lift and carry objects weighing up to 35 pounds frequently and up to 50 poundsoccasionally.Must be able to stand and walk for a prolonged period and to frequently bend, stretch and stoop.Must have reliable transportation and drive to work on scheduled days.

\n\nCompany Description:\n\nCompany Values - ICARE\nIntegrity – We operate in an open, truthful environment and strive to meet the highest ethical standards.\nCollaboration – We achieve and deliver our mission together.\nAttitude – We serve with humility and passion and act for the good of the organization.\nRespect – We treat all people with dignity and respect.\nExplore – We explore continuous improvement, bold creativity, and change.

Full-time