Inside Sales Coordinator

Job Description

Objective:

Successfully and efficiently provide inside sales support and coordination throughout the order process to ensure a positive customer experience.

Summary:

Responsible for quoting, purchasing, and order tracking for assigned accounts and outside sales employees.

Primary Job Duties:

Timely and accurate preparation of quotes, purchase orders, and vendor order tracking on lumber and building supply products.

Provide technical support to Outside Sales Representatives, Contractors, and Homeowners.

Conduct root-cause analysis when there are discrepancies with quotes versus received goods.

Process returns to vendors (RTVs)/boneyards.

Timely and accurately process quotes to bids in system

Respond to requests about status of orders

Provide exemplary customer service experience at all times

Source and purchase special order products, as needed

Maintain job files and track job progresses

Accurately and timely process all “credit due” and material returns requests

Promptly handle incoming customer requests

Promptly communicate any delays and/or backorders to customers and outside salesman

Function as an effective liaison between ESPY and its customers

Assist outside salespersons as directed

Promote the Company’s Mission, Vision, and Values at all times.

Maintain personal integrity and a high level of professionalism with internal and external customers at all times

Requirements:

Prior experience in the building supply or construction industry

Highly motivated self-starter who shows initiative and a drive for excellence

Ability to work a flexible schedule including overtime if needed

Proficient in MS Excel and Point of Sale systems

Full-time