Control Center Specialist

Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.

Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR. Join us and make a positive impact on human and animal health.

Job Details

Under broad supervision of Customer Service Control Centre Supervisor, you will become an integral part of high performing central customer focused team in Vilnius and ensure external and internal customer satisfaction by providing all customers with courteous, professional and efficient service. In conjunction with local office, you will be responsible for planning, generating and monitoring shipments and report information related to specific high volume transport projects.

Responsibilities

Engage in effective communication with external and/or internal customers

Receive and reply to enquiries via email

Plan and execute shipment orders

Process orders into TMS (Transport Management System)

Execute and manage order processing transactions accurately and in a timely manner

Route shipments, considering commodity and volume, temperature control, and transit time requirements

Proactively monitor and track ongoing shipments, react to any deviations

Maintain accurate information regarding shipment status

Communicate temperature results asap after delivery, check and note any deviations

Provide customer specific reporting

Adhere to all procedures, work instructions, and regulatory requirements in performing the job

Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers

Requirements

Previous experience in a Customer Service setting

Experience in Logistics would be a strong advantage

Analytical work experience would be a strong advantage

Fluent in English

Experience with Salesforce and Power BI would be an advantage

Effective oral and written communication

Proactive customer focus

Ability to represent a positive and professional image

Good organisational skills and pay attention to detail

Strong problem solving, analytical and investigative skills to bring issues to resolution

German language fluency would be an advantage

#LI-Hybrid

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

Full time

Gross Salary Range (Monthly)

€2 068,70 - €2 955,32

Affiliated Companies:Affiliated Companies: World Courier (Lithuania) UAB

R257309