IT Support Engineer

Job Description

Description

Turion Space is looking for an IT Support Engineer with strong, current experience in both Linux and Windows desktop support to join our Platform Team. The ideal candidate will have recent, hands-on experience supporting Linux as a primary desktop environment while maintaining proficiency in Windows administration. You'll be supporting our engineering teams who primarily use Linux for their daily work, while also managing Windows systems and various IT support responsibilities. Working alongside Network, Security, and Platform Engineers, you'll ensure our team members have the technical support they need to work effectively across both environments.

Note: This role is on-site only. We do not provide remote/hybrid roles.

Key Responsibilities

End-User Support & Operations

Provide technical support for Linux desktop environments

Manage and support Windows systems and applications

Troubleshoot and resolve hardware and software issues across both Linux and Windows systems

Administer Microsoft 365 services and applications

Manage user lifecycle including onboarding, provisioning, and off-boarding

Configure and support office equipment including printers, video conferencing systems, and media hardware

Process and fulfill hardware requests for office equipment

Maintain accurate inventory of IT assets and manage hardware lifecycle

Respond to and manage help desk tickets using systems like Zendesk, Jira, or similar

Systems Administration & Compliance

Manage user accounts and access through Azure AD (Entra ID) and Intune

Support desktop system deployment and configuration management

Maintain documentation for systems, processes, and configurations in accordance with compliance requirements

Assist with basic network connectivity troubleshooting

Collaborate on security implementations and compliance controls

Support backup and recovery processes for end-user systems

Help implement and maintain compliance controls (NIST 800-171, CMMC, etc) at the desktop level

Participate in Platform Team projects and compliance initiatives as needed

Qualifications

Minimum Qualifications

Must be able to obtain and maintain a Personnel Security Clearance (PCL)

Recent and active Linux desktop support experience (within the last 2 years)

Current Windows desktop support experience

At least 3 years of technical support experience, with demonstrable proficiency in both Linux and Windows environments

Strong and current working knowledge of Linux desktop environments and troubleshooting

Proven experience with Windows 10/11 administration and troubleshooting

Hands-on experience with current Linux distributions (Ubuntu or similar)

Experience with Azure AD (Entra ID) and Intune administration

Proficiency with Microsoft 365 administration and support

Experience with ticketing systems such as Jira or Zendesk

Basic scripting skills (Bash, Python, or PowerShell)

Strong understanding of IT hardware and peripherals

Basic understanding of security and compliance principles

Excellent communication skills and ability to work in an integrated team environment

Strong customer service orientation and problem-solving abilities

Note: The role requires active and current experience in both Linux and Windows environments. Candidates should be prepared to demonstrate their recent knowledge through practical examples and technical discussion.

Preferred Qualifications

Experience supporting engineering or technical teams

Knowledge of media hardware setup and configuration

Experience with IT asset management and compliance tracking

Understanding of basic networking concepts

Familiarity with version control systems

Experience with documentation and process improvement

Background in corporate IT support

Experience with remote support tools

Understanding of compliance frameworks (for example SOC2, NIST 800-171, CMMC)

Experience implementing security controls and compliance requirements

Knowledge of audit preparation and documentation

Experience working in regulated or high-security environments

Experience working in cross-functional technical teams

ITAR Requirements:

This position may include access to technology and/or software source code that is subject to U.S. export controls. To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

Benefits

Health Insurance: Comprehensive medical, dental, and vision coverage.

Retirement Plans: Access to a 401(k) plan.

Paid Time Off: Generous vacation days, personal days, and holidays to ensure you have time to recharge.

Professional Development: Opportunities for ongoing training, workshops, and courses to advance your skills and career growth.

Team Building Activities: Regular social events, team outings, and company-sponsored activities to foster a positive work environment.

Diverse and Inclusive Culture: A commitment to diversity and inclusion, with initiatives to support a welcoming and equitable work environment.

Turion Space is an Equal Opportunity Employer; employment with Turion Space is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of Turion’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department.

Full-time