Support Engineer - MSP

Job Description

Salary: $60,000 - $80,000

Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading.

My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.

Our clients love us and oursatisfaction surveys show it at a consistent 97%

We are the team who always has the cool stuff, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support

No more asking everyone for help, it's right at your fingertips.Having documentation that's actually useful? That's us!

We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.

We are expanding our operations and seeking to grow our team. We have an opening for a Support Engineer to assist with our Professional Services team.

Job Responsibilities:

Tech who delivers top-level customer support and enjoys helping people

Work on tickets from the board sorting by priority

Provide a great customer experience

Manage expectations by communicating with the client all relevant information

Respond to incidents in a timely manner

Resolve incidents efficiently

Help with information relevant to creating documentation

Detect patterns that indicate wider and bigger issues

Skill Requirements:

This is an mid-level position with onsite (at client locations) as needed.

We require at least 3 years of Windows-based IT support experience

One of the following certifications:

CompTIA Security+

CompTIA Network+

Microsoft Modern Desktop

Microsoft 365 Administrator

Excellent communication skills

Assist and help the MAC Team to grow their knowledge - continuously updating documentation for the clients while working on tickets

Keen attention to detail, the memory of patterns, and interest in problem-solving

Consistently demonstrate the My IT Crew Core Values and meet standard metrics

Full-time