Solution Architect

Job Description

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Solution Architect to help us sell CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

Represent PTP CX services and solutions to clients and partners, which includes client meetings and field events such as conferences and seminars

Work with customers to identify business and technical requirements

Architect and scope solutions which meet business and technical requirements

Present solutions and conduct demonstrations

Create proposals and respond to functional and technical elements of RFIs/RFPs

Collaborate with sales, partners and internal teams to provide clients with CX solutions

Requirements

Ideal candidate must be self-managed with a proven track record in professional services and software sales

5+ years of speech-based IVR development experience

Knowledge of IVR and speech standards (VoiceXML, SRGS, SISR, MRCP)

Knowledge of contact center infrastructure

Experience with large contact center implementations

Strong presentation skills

Excellent verbal and written communication skills

Available to travel

BS in Computer Science or Information Systems is strongly preferred

Salary is DOE and is extremely competitive.

Full-time