Software Systems Manager

Job Description

Job Title: Software Systems Manager

Type: Direct Hire

Location: Houston, TX

Our client is seeking a Houston based Software Systems Manager to support our national portfolio of

owner-managed conventional and student housing communities. This position will work closely with the

Management team serving as an integral member of corporate support within the management

division.

Roles & Responsibilities

The Software Systems Manager will support the management team in three main areas:

supporting property management software, education, and due diligence

This individual will work closely with the Director of Software and key management team

members

Software Support:

o Oversees support/help tickets, manages the support portal, and determines appropriate

solutions, training, or maintenance as necessary

o Maintains systems for properties by entering data, running reports, developing training

materials, performing software audits, and overseeing Entrata operations

o Communicates with management about training initiatives, analyzes reports, gathers

feedback, and makes recommendations for improvement

o Participates in evaluating and selecting software vendors, applications, and systems, and

works with third-party vendors to enhance training programs

o Customizes Entrata for better visibility into operational metrics, acts as a liaison with

management, and ensures Entrata meets needs

o Leads portfolio-wide software rollouts, strategizes with the property management team

on system issues, and assists management team members

Education:

o Designs, develops, and implements software and systems training programs, produces

support documents, and coordinates new systems rollouts

o Research operating processes, develops training materials, and collaborates on software

utilization.

o Acts as a performance improvement resource by providing coaching, conducting

remedial training, and suggesting education alternatives. Stays updated on industry

changes by attending training classes, conducting research, and applying new

knowledge to areas of responsibility

o Travels for training programs, business meetings, and other necessary situations

Due Diligence and Data Migration:

o Organizes due diligence, lease audits and unit inspections on new acquisitions

o Participates in take-over processes, completes systems conversions, provides training,

and supports property migrations

o Sets up software for new properties under construction

Requirements

Experience with Entrata required

Property management or asset management experience preferred

Travel required to our national portfolio of properties and after hours support if/when

necessary

Willingness to learn new software or cloud-based programs that improve efficiencies

Experience communicating with a diverse set of audiences, including team members, executives

and partners

Must reside in or be willing to relocate to Houston, TX

Full-time