Part-time IT Support / Help Desk - Japanese

Job Description

We are now seeking an IT Support / Help Desk in the IT services industry in Los Angeles, CA.

Working Location: Los Angeles (Onsite)

Employment Type: Part-time (1 or 2 days per week starts / depends on the work performance, working hours will be longer)

Regular working hours: 8-5 (including lunchtime)

Salary: DOE (20-22 per hr.)

Client: IT Solutions

Job Responsibilities

HELP DESK (PC, printer, scanner) duties

Register and manage users, email accounts, and PCs using Active Directory and Exchange Server. Register management software.

PC purchasing management: Select PCs based on user requirements, create estimates, and make purchases. Place orders with US resellers (CDW, etc.)

PC kitting, adjusting PC requirements with users (in English), data migration, joining the network, printer settings from the printer server, file server settings, etc.

Responding to problems from users

Receive requests from users at each location verbally, by email, text, or phone during the day and at night.

Responding to problems with printers, SCAN functions, etc.

Purchasing, setting, and troubleshooting iPhones: Access to Exchange Server is required to set up and manage email operations.

Responding to problems with mobile devices

Responding to problems with online meetings in conference roomsOther duties

Miscellaneous IT work requests come to the Manager from the Japanese IT department (OA, business applications, network, security), which are then assigned and responded to.

Maintenance request for PC List and Printer List.

Security software management

IT asset inventory, disposal (contact with waste disposal companies at each base (in English) required), updating asset management database in Japan, etc.

Support for on-site work on business applications

Support for network failures:

Support for maintenance of network equipment

Requirements and Skills

Minimum 1 years of experience in end-user support

Must be proficient in both Japanese and English

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