SYSTEMS ADMINISTRATOR II

Job Description

Overview

POSITION SUMMARY:

Responsible for the overall system administration and system performance of one or more key systems at Hard Rock Rockford. This may include, but not be limited to, systems such as Infogenesis Point of Sale, CMS/SMS, Microsoft Suite, AS/400, Telecommunications, and related software and hardware, Personal Computers, and systems, which play a key role in the operating environment of the casino.

Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

Responsible for the company’s server and network environments.

Available to work in a 24-hour, 7 day a week environment.

Able to provide on-call support 24 hours, 7 day a week.

Provide on-the-job work direction to other support staff and function as an IT staff trainer when necessary.

Interface with Hard Rock Rockford team members regarding computer program requests or problems.

Assist in planning and development of staffing, training, and equitable treatment of all IT personnel and ensure the computer/equipment areas are maintained in a clean and orderly fashion.

Evaluate end user needs and provide solutions and recommendations.

Assist the IT Manager with identifying systems and programming requirements, setting priorities, and scheduling for systems maintenance, systems development, and programming projects, and ensure their efficient, cost-effective, and timely completion.

Stay abreast of the state of the art in computer technology and systems.

Promote positive end user relations, high employee morale, and performs tasks or other duties at the direction of department Management as assigned.

All other duties as assigned.

NON-ESSENTIAL JOB FUNCTIONS

Attend seminars when needed.

KNOWLEDGE OF:

AS/400, Infogenesis, Windows, and Telecom administration knowledge.

Microsoft MCSE, A+, and Network+ certifications a plus.

Must have the ability to withstand noisy environment.

Must be able to work any shift and provide on-call 24X7 support.

ABILITY TO:

Ability to present ideas in business-friendly and user-friendly language.

Highly self-motivated and directed, with keen attention to detail.

Proven analytical and problem-solving abilities.

Ability to effectively prioritize tasks in a high-pressure environment.

Strong customer service orientation.

Experience working in a team-oriented, collaborative environment.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted during work.

Be flexible to work varying shifts and time schedules as needed.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

Four-year computer degree from a college or university; or four to five years related casino experience and/or training; or equivalent combination of education and experience, preferred.

Must have 3+ years’ experience with Microsoft Window servers.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.

Must successfully pass background check.

Must be twenty-one (21) years of age.

Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.

Proof of authorization/eligibility to work in the United States.

Must be flexible schedule including nights, weekends, holidays with the understanding days off will fluctuate.

Proficient in MS Office Computer applications.

Ability to sustain a high level of confidentiality and professionalism.

Must be able to address stressful situation with guests with dignity and the utmost tact and politeness.

Prior experience opening new properties/outlets strongly preferred.

Full-time