Front Desk / Medical Assistant

DESCRIPTION

Are you looking to make a lasting first impact on fertility patients? Are you interested in creating long-lasting relationships with families looking to fulfill a dream? Are you wanting to utilize your customer service and front desk experience? Then, you will be a great fit as a Front Desk/ Medical Assistant here at SpringCreek Fertility. Fertility is a field like no other. We are looking for a customer service-minded individual to help our patients through their fertility journey. You will work with all SpringCreek Fertility patients coming from all backgrounds. We are focused on making our patients feel comfortable, whether this is over the phone, in the office, or making the behind-the-scenes process as easy as possible.

About the job

Speak to all patients with respect and dignity regardless of current status or backgrounds

Check-in patients at the front desk

Collect patient responsibilities either via phone or in person at the front desk

Assist patients with questions regarding amounts owed for appointments

Create and follow up on patient’s financial responsibilities

Utilize electronic health records to maintain patients’ charts clearly for clinical staff and providers to utilize

Answer phone calls from patients undergoing fertility treatment or interested in going through fertility treatment

Complete new patient phone calls gaining personal information, medical information, and insurance information

Schedule patient appointments and maintain accurate appointment information over the phone and in person

Maintain all patient experience tasks (sending out letters as needed, sending out gifts for successful pregnancies, etc.)

Follow up on emails from patients as well as voicemails

Check and follow up on incoming faxes regarding medical records as well as patient information

Compile medical records and complete patient consent

Manage clerical roles to maintain a positive patient experience

Coordinate forms and any follow-up for patients

Maintain incoming and outgoing faxes

Maintain patient confidentiality and follow all HIPPA regulations

Other duties as assigned

Qualifications

High school diploma required

1-2 years of medical front desk experience

1 year of experience with creating patient financial responsibilities

Bilingual a plus

Able to use phone, computer, and in person interactions with confidence

Must have great attention to detail

Must have high emotional intelligence

Manage competing priorities and be able to multi-task

Must be able to work across different departments all while preserving the patient’s experience

SpringCreek Fertility is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: SpringCreek Fertility is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at SpringCreek Fertility are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. SpringCreek Fertility will not tolerate discrimination or harassment based on any of these characteristics. SpringCreek Fertility encourages applicants of all ages.