NETWORK SUPPORT SPECIALIST II

Requisition No: 852526

Agency: Department of Transportation

Working Title: NETWORK SUPPORT SPECIALIST II

Pay Plan: Career Service

Position Number: 55003729

Salary: $50,491.83 - $65,342.37

Posting Closing Date: 05/12/2025

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STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

102 / Office of Information Technology

OPEN COMPETITIVE

CAREER SERVICE

CONTACT PERSON: Jeremy Poole

CONTACT PHONE NUMBER:

CONTACT EMAIL ADDRESS:

ANTICIPATED BI-WEEKLY HIRING SALARY: $2,241.26/biweekly ($58,272.76/annual)

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As one FDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

Network Support Specialists II/ Transportation Support / Office of Information Technology

This position plays a vital role in supporting the organization’s operational effectiveness by ensuring timely and secure user access to systems and applications, resolving technical issues efficiently, and maintaining reliable IT services. By managing user accounts, monitoring service tickets, and providing responsive support, this position helps keep staff productive and systems running smoothly.

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based trainings and instructor led courses.

Where You Will Work:

FDOT District 1, 801 N. Broadway, Bartow, FL 33830

Anticipated Pay:

$2,241.26/biweekly

Your Specific Responsibilities:

Performs user provisioning to ensure access to authorized resources and applications. Sets up user computer network access and email accounts as requested. Gives users access to systems, network applications and databases based on a unique user identity. Deactivates user objects and attributes when requested.

Monitors Service Desk queue and resolves support tickets as assigned. Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides high level of customer service by providing status and information to the customer.

Plans, organizes, manages and tracks projects. Develops the project plan and schedule. Supports and informs project stakeholders and team. Identifies and mitigates project risks and conflicts. Tracks project progress and goals achieved.

Participates on statewide teams, both internal and external to the Office of Information Technology. Provide facts to facilitate the team's decision making process and to achieve the team's goals. Shares information and receives feedback from other Office of Information Technology staff as appropriate.

Responds to security incidents as assigned. Captures additional event data and performs preliminary analysis to determine criticality. Escalates events if emergency response is determined necessary. Reviews and analyzes log data to determine nature and scope of incident. Uses virus, spyware, rootkit and other detection tools to determine necessary mitigation and repair. Documents all steps taken and subsequent resolutions.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of:

Microsoft Windows Server Operating Systems, including printing, file systems, process monitoring, support techniques and diagnostic tools and software.

Computer Software, Hardware, and Firmware relative to servers, personal computers, Local Area Network / Wide Area Network environments.

Phone systems.

Skills in:

Installing and providing technical support for software applications and operating systems.

Installing and testing computer hardware.

Ability to:

Design, configure, implement and support the network infrastructure.

Perform network storage administration and provisioning.

Lift 50 pounds and stoop, climb/climb a ladder, squat, push, crawl, and bend in all types of weather.

Perform network backups and coordinate disaster recovery efforts.

Plan, organize, manage and track projects and participate on teams.

Work independently.

Communicate effectively both verbally and in writing.

Research information.

Make quick decisions, solve problems, remain flexible, and keep a positive attitude.

Read, understand, and comply with the department's policies, procedures, guidelines, and practices relating to network and security standards.

Develop and maintain technical documentation for supported systems.

Provide excellent customer service.

Minimum Qualifications:

3 years of hands-on experience providing any combination of workstation hardware, software or network support OR an Associate degree in Computer Science, Information Technology or closely related field from an accredited college or university and 1 year of full-time work experience in network support described as the installation, maintenance and technical support of network hardware, virtual servers, network software, backups and MS Active Directory.

The State’s total compensation package for employees features a highly competitive set of employee benefits including:

Health insurance (over 90% employer paid)

$25,000 life insurance policy (100% employer paid)

Dental, vision and supplemental insurances

State of Florida retirement package

10 paid holidays a year

Generous vacation and sick leave

Career advancement opportunities

Tuition waiver for public college courses

A variety of training opportunities

Employee Assistance Program (EAP)

For additional benefit information available to State of Florida employees, visit:

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES. If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida 33708.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation’s Human Resources Office at for assistance.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.