IT Helpdesk I

Job Description

Job Title: IT Helpdesk I

Location: Honolulu, Hawaii

Reports To: IT Security Manager

Company: Lucayan Technology Solutions LLC

Employment Type: Full-Time, On-SiteAbout Us

Lucayan Technology Solutions LLC is a leading government contracting firm, supporting national defense initiatives with top-tier technology services. We are committed to delivering secure, innovative IT solutions to federal clients. We are currently seeking a qualified and reliable Cybersecurity Support professional to join our team as an IT Helpdesk I technician. This role is essential to maintaining our systems’ security and ensuring compliance with federal cybersecurity regulations.Job Summary

The IT Helpdesk I technician will serve as the first point of contact for IT-related support within a fast-paced, security-conscious environment. The position plays a critical role in safeguarding sensitive systems by performing Tier 1 troubleshooting, assisting users, and supporting day-to-day IT operations in alignment with cybersecurity protocols. You’ll work under the guidance of the IT Security Manager to support and maintain endpoint security, system integrity, and federal compliance standards.Key Responsibilities

Respond to and resolve basic IT support requests via ticketing system, phone, email, or in-person.

Troubleshoot and resolve hardware, software, network, and security-related issues for end users.

Support account management and user access control following organizational security policies (e.g., provisioning, password resets, deactivation).

Log, track, and escalate incidents and service requests as necessary, maintaining accurate documentation.

Assist with the setup and deployment of IT equipment, including computers, printers, mobile devices, and secure communications hardware.

Enforce and support IT security standards, including antivirus, encryption, patch management, and secure configurations.

Work collaboratively with other IT and cybersecurity team members to monitor and maintain compliance with federal security requirements (e.g., NIST, DFARS, CMMC).

Maintain inventory of IT assets and ensure appropriate tagging, tracking, and lifecycle documentation.Qualifications

Required:

High school diploma or equivalent; associate degree or technical training in IT or cybersecurity preferred.

1+ year of experience in a help desk, desktop support, or IT technician role.

Basic knowledge of Windows operating systems, Microsoft 365, and common cybersecurity principles.

Understanding of network connectivity, endpoint security practices, and IT troubleshooting techniques.

Strong attention to detail and organizational skills.

U.S. citizenship (required for access to government systems).

Ability to obtain and maintain a government security clearance.

Preferred:

Active DoD security clearance (Secret or higher).

CompTIA A+, Security+, or equivalent certification.

Familiarity with NIST SP 800-171, DFARS, or CMMC frameworks.

Experience working in a government or defense contracting environment.

Exposure to Active Directory, endpoint protection platforms, and helpdesk ticketing systems.Work Conditions

Onsite work required at our Honolulu, Hawaii location.

May involve occasional lifting of up to 25 lbs and setup of technical equipment.

Occasional off-hours or on-call work may be required during outages or system updates.

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