Customer Service Representative II - Part Time

Job Description

The position is open until filled, however the first review of applicants will be held on Monday May 12th.

We are looking for a Customer Service Representative (CSR) II who is passionate for people and community, service-driven, and highly motivated. This CSRII position works onsite at the Burien Community Center front desk and champions Parks, Recreation & Cultural Services (PaRCS) programs, while supporting organizational operations. Primary duties include answering questions about PaRCS programs, helping community members register for programs for all ages (youth to seniors), and booking and assisting with facility rentals. See full job description for a list of essential job duties.

This is a part time, partial benefited position for 22 hours per week. The primary work schedule is Monday-Thursday 9:00am-3:00pm. Some Friday hours and additional hours within the week may be required based on business and coverage needs.

The City of Burien is committed to achieving racial justice and ensuring the fair treatment of people of all races and identities. We value diverse life experiences and strive to create a workplace that is welcoming to all. While the City of Burien elevates race, we also recognize and honor the complexity of each unique identity and center on the under-resourced and underrepresented.

Our commitment to achieving and sustaining racial justice requires us to be transparent, proactive, and deliberate in all decision-making. We take these steps to help better meet our vision of creating a vibrant and creative community, where residents embrace diversity, celebrate arts and culture, promote vitality, and treasure the environment.

Our ideal applicant has:

Excellent customer service skills.

Cash handling experience.

Excellent verbal and written communication.

High level of interpersonal and problem-solving skills.

Able to work independently with minimal supervision and as a team.

Excellent organizational skills, attention to detail, and ability to prioritize and follow up in a timely manner.

Initiative and the ability to analyze customer needs and provide appropriate solutions and follow up when needed.

Experience with office equipment.

Basic computer navigation skills and proficiency in computer applications (such as Microsoft Office or similar products).

Ability to multitask and adapt to a fast-changing work environment.

Ability to work a flexible schedule based on business needs.

Is bilingual (English and Spanish, Vietnamese, Oromo, Amharic, and/or Somali preferred)

Education and/or Experience

One year experience in a similar customer service position. Knowledge of registration software system preferred.

Job Posted by ApplicantPro

Part-time