Assistant Program Director - Residential Services

Job Description

Description:

The Bridge offers supportive housing and behavioral health services to vulnerable New Yorkers facing behavioral health and substance use challenges. We provide individuals with the tools they need to pursue their dreams and live meaningful lives. The Bridge envisions a world where adults experiencing serious mental illness can live and thrive within their communities. As a recognized leader in developing and operating supportive housing and community-based programs, The Bridge has 70 years of experience helping New Yorkers with mental illness, including those affected by homelessness, incarceration, and institutionalization.

Scope of Position: The Assistant Program Director assists the Program Director in managing operations and supervising case management staff at a 41-unit building in East Harlem. This role involves providing direct services to residents, promoting a trauma-informed environment, and overseeing personnel functions such as hiring, scheduling, and staff training. The Assistant Program Director ensures compliance with program standards, manages case management services, connects clients to community resources, prepares for audits, and provides crisis intervention as needed. Additionally, the role contributes to program development and strategic planning to ensure the delivery of high-quality care and services.

Essential Position Functions:

Assist in managing personnel activities, including hiring, shift scheduling, developing policies and procedures, conducting staff meetings and case conferences, providing staff training, performing performance evaluations, handling disciplinary actions, and addressing labor/management issues.

Provide case management services, including benefits assistance, completing housing applications, linking clients to primary and behavioral health care in the community, and providing housing referrals for formerly homeless adults diagnosed with serious mental illness and/or substance use disorders. These services are primarily provided in clients' apartments and community settings.

Assist in preparing the program for audits.

Provide crisis intervention when necessary.

Ensure compliance with program requirements, including facilitating appropriate admissions and discharges, maintaining census, completing documentation, and submitting incident reports.

Work with consumers/residents, families, and staff in a compassionate and respectful manner, considering cultural differences.

Conduct apartment inspections on multiple floors, utilizing stairs, and provide escorts for clients throughout the community using public transportation. Assist clients in maintaining their homes in decent living conditions.

Attend staff meetings, supervision sessions, and training as required.

Perform any other duties as assigned.Requirements:

Master's degree preferred, or a Bachelor's degree with relevant experience, including supervisory experience. Supervision hours are provided for clinical licensure.

Experience working with individuals who have histories of homelessness, mental health diagnoses, and/or justice involvement.

Experience with crisis intervention and managing trauma-triggered behavior.

Excellent time management skills.

Ability to remain stress-resistant, flexible, and work well as part of a team.

Openness to feedback and creative problem-solving.

Strong organizational skills.

Willingness to perform CPR, First Aid, AED, CPI, and Naloxone administration.

Preferred knowledge of the AWARDS system.

The Bridge Inc. is an Affirmative Action / Equal Opportunity Employer

Full-time