Bilingual Customer Service Representative

Job Description

Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.

Customer Service experience and mentality required.

Apply for the position today by completing the form and completing the assessment.

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Evenings Off

Retirement Plan

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Parental Leave

Responsibilities

Process customer policy change requests.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

Answer incoming phone calls on the first ring.

Schedule appointments for sales staff to meet prospective customers.

Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.

Requirements

Possess an upbeat, positive and enthusiastic attitude.

Proficiency to multi-task, follow-thru and follow-up.

Great Customer Service Skills.

Driven and goal-oriented individual.

Ability to tactfully handle stressful and difficult situations.

Experience and current 440 license

Bilingual (extra compensation)

Full-time