Call Center Representative

Job Description

Position Title: Bilingual Call Center Representative

Job Description

We are seeking a highly motivated and customer-oriented Call Center Customer Service Representative to join our team. The successful candidate will be responsible for handling inbound and outbound calls, managing customer orders, verifying information, and providing exceptional customer service to our clients.

Responsibilities:

Position Responsibilities:

Handle inbound and outbound calls in a professional manner.

Provide accurate information to customers regarding product details, pricing, and availability.

Process and manage customer orders and ensure timely delivery.

Verify customer information, such as addresses, phone numbers, and email addresses.

Provide exceptional customer service to ensure customer satisfaction.

Follow up with customers to ensure their needs are met and exceeded.

Maintain a thorough understanding of the products and services offered.

Work with the sales team to identify opportunities to upsell products and services.

Qualifications

Bilingual in Spanish (& English)

Prior experience in customer service or call center environment preferred.

Excellent communication skills and ability to provide exceptional customer service.

Strong attention to detail and ability to multi-task.

Ability to work in a fast-paced environment and meet deadlines.

Strong computer skills and proficiency in Microsoft Office Suite.

Familiarity with automotive parts and repair industry is a plus.

Ability to work flexible hours, including weekends and holidays, as needed.

Shift & Hours:

Monday – Friday

Compensation:

$16-$18 / hour based on experience

Monthly performance-based incentives

Benefits:

Comprehensive benefits package to eligible employees. This includes 10 days of paid time off (PTO), health, dental, and vision insurance, 6 paid holidays, a generous matching 401K plan, and supplemental insurance. Employees also have access to discounts through healthcare and payroll providers.

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Full-time