Sr. Application Engineer

Job Description

Salary:

Company Summary

CommunityWFM (formerly WFMSG)was founded in 2005 by a team of industry-leading workforce management consultants.

Today, CommunityWFM provides a modern and simplified approach to forecasting and scheduling contact center agents through two product versions, Enterprise and Essentials. CommunityWFM is a trusted partner to some of the most recognized organizations across healthcare, insurance, financial services, retail, and technology.

Position Summary

A Senior Application Engineer will work as a Subject Matter Expert for the development team creating and maintaining software related to the CommunityWFM product offering. This position will collaborate with and at times lead the team on software projects, design complex software programs and applications, and incorporate internal and external feedback in software product development.

Responsibilities

Build innovative solutions that make a difference for our customers

Create and improve the design, coding and testing for high-quality software

Own projects end-to-end, keeping teams and stakeholders up to speed on the progress of whats being developed

Document work by writing technical specifications, user specifications and test cases

Work with the Quality Assurance team to ensure the product requirements and designs are translated into relevant test cases and automated scripts

Analyzing existing systems to provide recommendations for improvement

Performing system risk and reliability analysis

Assessing new technologies before adoption and implementation

Requirements

7+ years of experience in Cloud computing using the Microsoft stack (C#, AWS)

Expert in C#, JavaScript, jQuery, TSQL, ASP.Net and other object-oriented programming languages

Expert in Azure DevOps, Git

Docker, Containers, Message Queues knowledge

Expert in designing, debugging and documentation

Hands on experience with IIS and SQL Server

Working knowledge of Windows server: installation, application logs, resource usage, and troubleshooting

Strong analytical, verbal, and written communications skills

Ability to engage and collaborate at all levels of management

Aptitude in decision making and problem solving

Workforce management industry, including data collection and analysis, forecasting, scheduling, and reporting is a nice to have

Relevant bachelor's degree preferred

Benefits

Happy and engaged team members are crucial to our success! We strive to provide an environment that fosters learning and advancement with a conscientious effort to provide a positive work/life balance. We currently offer the following benefits and continually review and revamp our benefit programs based on employee feedback.

Competitive Salary

100% Company Paid top tier Medical, Dental and Vision benefits for you and your dependents

100% Company Paid Life/AD&D insurance and Short Term/Long Term Disability

Generous PTO Policy

Eligible for 17 Paid Holidays

Home Office Stipend

Continued Education Reimbursement

Automatic 3% Safe Harbor 401k Contribution

Eligible for Annual Bonus

Hybrid WFH/Office Environment

Full-time

Hybrid remote