Project Manager

Job Description

Salary: 75,000-85,000 (Depending on Experience)

The Company

Ultimate Technologies Group is a family-owned audio-visual technology company headquartered in Fishers, IN. UTG was founded in 2017 by co-owners Will and Tiffany OBrien. Our purpose is to design, install, and service complex, high-performance, reliable AV technology commercially and globally. We focus on providing an easy user interface and industry-best service. We make virtual hybrid communication simple and consistent to help organizations communicate their stories with interactive digital experience centers. What differentiates UTG from the others is our obsession with matching our customers sense of urgency for rapid and effortless service. To accomplish this, we hire only the best talent - a mix of technical and interpersonal skills, with the desire and potential to grow to higher levels in the future to keep up with our growth. Our model has been well received and has fueled growth and loyalty with a customer retention rate of over 99%!

Company Culture

UTG's culture is distinct, emphasizing our values of service, constant experimentation, and transparent communication. We provide a motivating and collaborative environment in which team members can reach their full potential. Some of the celebrations and benefits you can look forward to are:

Earned Best Places to Work 7 consecutive years!

Annual performance-based increases and bonuses

Full benefits

Stock ownership

Phone reimbursement

Internal promotions prioritized

Summer and Christmas party

Chili cook-off

Service day

Semi-casual attire

The Role

The Project Manager is responsible for maintaining a strong relationship within assigned accounts ensuring high levels of customer satisfaction and successful customer implementation. This person works closely with our customers alongside sales, engineering, and our finance teams to manage projects and ensure our design and installation services are executed according to plan and have met or exceeded our customers' expectations. This person will manage the project from the time it is handed off from the sales team to after implementation, ensuring a smooth transition to the customer care (service) team.

Responsibilities

Internal organization of project documentation

External communications to client

Issue resolution

Organization of project equipment

Manage project timelines and expectations

Obtain customer signature upon project completion and referrals

Ensure solution adoption 30- and 60-days post installation

Role-specific platforms: Acumatica, HubSpot, Dtools

Competencies

Must-Haves

Customer Service Experience

Experience Managing Project Budget

Bachelor's Degree

Nice-to-Haves

Audio-Visual, IT, or SaaS Industry Experience

PMP Certification / Waterfall Methodology

Soft Skills

Organization

Communication

Cross-Function Collaboration

Please take a moment to apply if you feel this is a good fit for you!

Full-time

Hybrid remote