Call Center Representative - Swing Shifts

Job Description

About the Company:

Security Services Northwest, Inc., (SSNW) is your full-service security company. Founded in 1977, we offer professional and complete security services for residential, commercial, and industrial customers in Washington, Oregon, California, Nevada, and Alaska.

SSNW is a nationally recognized supplement for Department of Defense anti-terrorism force protection.

From providing armed and unarmed security officers and patrol services to installing burglar alarms and camera systems, SSNW provides our customers with the highest level of service. We have an exceptional, experienced team to assist you in mastering your skills, with great growth opportunities.

If you are passionate about always doing your best work, making an essential contribution, and serving with kindness and humility, please consider applying today! People are at the heart of our business, and we are always looking for new folk to join our family of professionals!

Work Hard, Be Kind

Benefits:

$21/hour for swing shifts

Health Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program

Paid Time Off (PTO)/Holidays Paid at time and a half if worked

Opportunity for overtime

SSNW is a drug-free workplace.

SSNW is seeking a part-time or full-time Swing Shift Dispatcher/Customer Service Representative for our corporate headquarters in Sequim, WA.

Dispatchers monitor burglary, fire, and medical alarms for hundreds of customers

Dispatch alarms to the appropriate agency;

Answer phones, take messages, and dispatch calls for answering service customers

Perform a variety of computer tasks and other office duties.

As a 24/7 operation, we have multiple shifts available each day with weekend and holiday work, and variable days off. Applicant must be comfortable with multi-tasking, a high-stress work environment, and the work pace changing drastically at times.

Job Type: Full-time/ part-time

Salary: From $21.00 per hour

Requirements:

Must be able to pass an office efficiency checklist:

Typing test - 40 WPM minimum

Take sample calls with messages, dispatch call

send email, fax, etc...

Navigate between screens

Put calls on hold, transfer calls

Excel, Word, Microsoft 365

Shift:

10-hour shift

Swing shift

Day shift

Night shift

Monday to Friday

Weekend availability

Holidays

Work setting:

In-person

Ability to commute:

Sequim, WA 98382: Reliably commute or planning to relocate before starting work (Required)

Experience:

Dispatching: 1 year (Preferred)

Full-time