Remote or Office Live Chat Support

Job Description

Make Up The World, LLC is a leading online retail store for all things makeup. Our mission is to provide our customers with the best shopping experience by offering a wide range of high-quality and affordable makeup products. With our expanding customer base, we are looking for a passionate and dedicated Home or Office Live Chat Support Agent to join our team.

Position Overview:

As a Home or Office Live Chat Support Agent, you will be responsible for providing exceptional customer service by responding to live chat inquiries from our customers. You will be the face of our company and play a critical role in ensuring customer satisfaction and loyalty. This position offers the flexibility to work from either your home or office.

Key Responsibilities:

- Manage and respond to live chat inquiries from customers in a timely and professional manner

- Understand customer needs and provide accurate and efficient solutions to their queries

- Maintain a positive and empathetic attitude towards customers at all times

- Update customer information and order details accurately in our systems

- Liaise with other departments to resolve customer issues and escalate complex cases to higher management when necessary

- Stay up-to-date with new product launches, promotions, and policies to provide accurate information to customers

Qualifications:

- High school diploma or equivalent

- Minimum 1 year experience in customer service, preferably in a live chat support role

- Excellent written and verbal communication skills

- Proficient in Microsoft Office and computer navigation

- Ability to multitask and handle multiple chat conversations simultaneously

- Strong problem-solving skills with a high level of attention to detail

Benefits:

- Competitive salary based on experience

- Work from home or office option

- Medical, dental, and vision insurance available

- Employee discount on makeup products

- Exciting and fast-paced work environment

- Opportunity for growth and advancement within the company

Compensation Range: $44K - $53K

Full-time

Hybrid remote