Intake & Community Engagement Coordinator

Description:

Description

Location: Cleveland, OH & Lorain, Oh

Position Schedule: Full-time; Monday-Friday 8:00am-4:30pm

Salary Range & FLSA Status: Nonexempt, $48,000-50,000

Background

Founded in 1976, Towards Employment (TE) is a non-profit leader in providing innovative solutions to move people out of poverty, into quality jobs and along a career pathway. Towards Employment has gained local and national recognition for achieving excellent outcomes through the hard work of its dedicated staff of 80 and an $8 million annual budget. Towards Employment offers a continuum of support to low-income individuals preparing to enter the workforce or looking to advance from low-wage employment while also fulfilling the staffing needs of local employers.

Towards Employment offers a robust and competitive benefits package designed to support our team's health, financial well-being, and work-life balance. Benefits include employer-subsidized medical and prescription; Traditional and Roth 401(k) plans with employer match and profit sharing; and company-provided life and short-term disability insurance. We also offer voluntary benefits such as vision, dental insurance, HSA/FSA savings accounts and dependent life insurance. Additional perks include paid parental leave, generous paid time off (including vacation, 10 sick days, 13 paid holidays, and time off between Christmas Eve and New Year's Eve), flexible schedules, salary advances, cell phone reimbursement and an Employee Assistance Program offering free mental health support services. Join a team that invests in you!

General Summary

Intake & Community Engagement Coordinator manages the initial process of new jobseekers, gathering information and ensuring they are properly connected with appropriate Towards Employment services. This position coordinates the referral and information sessions of job seekers while nurturing and growing relationships with referral agencies by tracking and creating a response process for referral calls initiated by digital requests, phone information sessions, cold calling and outreach sessions. The Intake & Community Engagement Coordinator provides feedback on referral fit and guidelines to managers and for current and prospective referring agencies and effectively communicating the vision and model of Towards Employment. Position is part of the advancement and community engagement (ACE) team and reports to the Senior Manager of Community Engagement. This is a full-time position.

PRIMARY RESPONSIBILITIES

Intake and Data Activities

Manage and document new central intake process as the central point-person to triage incoming digital forms and emails from job seekers and referral partners. Create database case files and enter all relevant information.

Formalize a central intake process ensuring a reduced response wait time and increased information session attendance.

Determine effective and efficient targeted referral follow-up to provide screening according to pre-determined risk thresholds and channel (digital, telephone, in-person). Be friendly but discerning, obtaining relevant facts and information and building a picture of each applicant's career situation. Screen out inappropriate arrangements at an early stage; and determine high response characteristics.

Maintain a thorough knowledge of Towards Employment's admission requirements, services and programs, and admissions policies and procedures. Use this information to conduct dynamic pre-admission information sessions twice a week with prospective participants to explain all TE services.?

Be familiar with requirements of construction career pathway, able to provide efficient lead follow up for increased engagement and enrollment.

Engagement

Consult with appropriate program staff on difficult referrals to determine program fit.

Ensure program managers provide all significant information and paperwork to effectively vet referrals to appropriate programs.

Ensure the marketing team has key information needed to effectively build recruitment collateral.

Assist in promoting community relations and program publicity including outreach to community service providers and managing relationships with referring agencies.

Assist leadership team with evaluating intake data to develop new systems, policies, and procedures as needed.

Tracking & Reporting

Monitor and report against key metric improvement goals such as green screen entry, and information session attendance to exceed current benchmarks.

Monitor referral portals consistently and establish consistent response times.

Create reports to ensure referral information is accurately entered into the database.

Participate in tracking/reporting of information pertinent to program evaluation.

Participate in quality assurance/quality improvement activities.Requirements:

Minimum Requirements:

High School diploma or GED certificate and at least 3 years of coordinating/leading a cross-functional initiative.

Demonstrated ability to establish and maintain positive working relationships, both internally and externally, to achieve goals.

Demonstrated ability to effectively interact with and identify needs of individuals diverse in ability, background and career interests.

Proficient with computers, including Microsoft Office, internet and email and video conferencing applications; advanced knowledge of MS Excel a plus.

Knowledge and familiarity with a customer relationship management (CRM) system.

Attention to detail, strong organizational, time management and problem-solving skills.

Ability to work independently, be flexible and dependable and demonstrate initiative.

Ability to maintain confidentiality, and to exercise discretion and independent judgment to make logical, practical decisions.

Ability to understand and follow applicable Towards Employment regulations, policies, and procedures fully and consistently.

Ability to inspire trust and respect and mobilize others, and the ability to motivate staff to achieve desired results.

Success in this position also requires:

Service Orientation: Demonstrated desire to help others and meet their needs.

Relationship Orientation: Understands that people come before processes and is astute in cultivating and managing relationships toward a common goal.

A Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.

Results Driven: Dedicated to shared and measurable goals for the common good: creating, resourcing, scaling and leveraging strategies and innovations for broad investment and impact

Mission Focused: A champion for every person to success in a rewarding career. This drives personal performance and professional motivation.

Growth Mindset: Embraces a culture of continuous learning and a can-do attitude, readily adapts to change, is intellectually curious and a critical thinker.

Justice Advocate: Passionate about championing the creation of meaningful career opportunities for all.

Work Environment:

Work is performed in an office setting. Some travel is required. Position allows for approved remote working.

Must be able to remain in a stationary position 50%.

Must be able to travel independently to TE facilities, community partners and other travel may be required.

PI78b38ac1a5b2-31181-37553741

Full Time