Office

Job Description

Salary:

Maximum customer interaction

Must be able to handle customer complaints and inquiries

Must be able to keep customer information confidential

Willingness to strive for outstanding customer service

Must be comfortable answering phones and returning messages

Working reservation software, taking reservations, answering questions about campground and park amenities

Checking customers in and out, assemble check in packets

Processing payments

Answering emails

Scanning and photocopying documents

Must be comfortable working with money: closing a register for the day, maintaining change and counting out change

Opening and closing the office

Handling paperwork

Need to learn layout of campground and lodging units, park and site amenities

Work with maintenance and housekeeping departments regarding check in and outs

Work with maintenance regarding customer needs at sites, firewood deliveries and propane fills

Must have reliable transportation

Must be willing to work weekends and holidays

Must be able to lift 20 pounds