Coordinated Entry Specialist - Community Services Program

Job Description

PRIMARY FUNCTION

The Coordinated Entry Specialist (CES) provides intake, assessment, case management, and overall coordination for the Lynn Coordinated Entry System for individuals and families experiencing homelessness in the city of Lynn. The CES works with the Lynn Continuum of Care (CoC), a coalition of non-profit organizations in the City of Lynn working together as a collaborative team to end homelessness. The CES maintains regular walk-in service hours at LEO's Community Services office, completes timely data entry into the Homeless Management Information System, and facilitates community-wide case conferencing sessions and outreach. Responsibilities include direct client service, data entry, program reporting, outreach, and community training.

KEY ROLES: (Essential Job Responsibilities)

Perform intake, assessment, referral and service coordination activities; in collaboration with the Lynn Continuum of Care (CoC)

Create and maintain comprehensive required records in an accurate and timely manner within the Homeless Management Information System

Facilitate case conferencing sessions to coordinate housing and service resources for participants

Provide semiannual community trainings to participating organizations

Develop and monitor an inventory of all available resources and services for households experiencing, or at-risk of experiencing homelessness, accessible to all participating social service agencies

Identify resource and service needs with member agencies and providers to enhance capacity to respond to housing insecurity

Respond to Coordinated Entry inquiries and provide pro-active follow-up to clients to ensure progress towards stability; this includes support, advocacy, and identification of resources

Produce clear and consistent marketing materials for outreach activities that reach populations most at risk of, or experiencing homeless or housing instability

Present a professional and positive image as a representative of LEO to clients and visitors

Assume other duties as assigned (filing, processing mail, answering phones, etc.)

SKILLS/KNOWLEDGE REQUIRED

Bachelor's Degree and 2 years of relevant experience preferred. Additional experience in lieu of education to be considered

Knowledge of, or experience working with, community-based organizations strongly preferred

Experience and/or knowledge of HUD regulations preferred

Strong organizational and computer skills, including Microsoft Office, ability to learn additional agency systems required

Excellent customer service with a confident and compassionate attitude

Ability to ensure consistent and accurate data entry and application review; a strong attention to detail is essential

Interpersonal skills and the ability to relate and communicate effectively with diverse groups of individuals and stakeholders

Bilingual preferred (Spanish)

POSITION SCHEDULE:

40 hours per week (Monday through Friday 8:30am to 4:30pm)

Full-time