Change Management Lead

Change Management Lead

Responsibilities include but are not limited to the following:

Apply a structured approach and lead change management activities

Identify and engage with key stakeholders - both individual and team

Assess the impact and risk of changes for each workstream

Identify, analyze, prepare risk mitigation strategies

Provide primary input to the digital journey communication plan at corporate, project and site levels and ensure its execution

Facilitate user related training efforts

Mentor BPOs, BPLs, sponsors and other change leaders

Support organizational design and de?nition of roles and responsibilities as required

Coordinate efforts with other experts as needed

Integrate change management activities into the overall project plan

Track and report issues to BPOs and Sponsors

De?ne and measure success metrics and monitor change progress

Actively participate in the Digital Journey Change Management Community activities to share learning and best practices across all Digital Journey workstreams

Coordinate and support regional change management leaders to ensure an overall standardized approach, while ensuring tailored focus areas are identi?ed and addressed for speci?c unique requirements

Experience Requirements of the Job Applicant

Strong understanding of how people experience change and the change process

Experience and knowledge of change management principles, methods and tools preferred

Excellent communication skills - written and verbal

Excellent Active Listening skills

Ability to clearly communicate to a variety of audiences

Ability to build and maintain strong relationships

Ability to in?uence others and move toward a shared vision or goal

Flexible and adaptable; able to work in complex situations, resilient

Forward-looking and holistic approach

Naturally organized to plan strategy and tactics

Problem-solving and root cause identi?cation skills

Ability to work effectively at all levels of the organization

Must be a team player, able to work with and through others

Sharp business acumen and understanding of organizational issues and challenges

CX system knowledge or experience preferred