Box Office Supervisor Part-time Sandler Center for the Performing

Overview

Assist Box Office Manager with day-to-day operations of the box office. Box Office Supervisor directly oversees ticket sellers in the box office. Duties may include management functions, such as organization, accounting, customer service, maintaining equipment, operating computerized ticketing systems, preparing reports, in addition to supervisory duties and other duties as assigned

This role will pay an hourly rate of $13.00 to $14.50.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Manage staff and maintain all box office policies and procedures.

• Train and oversee ticket sellers including explanation of rules and policies, as well as assigning and monitoring work of box office staff.

• Provide professional customer service to patrons and clients.

• Oversee all policies and procedures in relation to group orders/group sales.

• Monitor inventory and notify manager of the need to order supplies, materials, or equipment.

• Oversee the maintenance and reporting of the Ticket Master ticket scanners.

• Plan and prepare work schedules and keep records of employees' work schedules and manage ADP payroll system.

• Assist box office manager in building all facets of events in the Ticket Master Ticketing system.

• Strong oral and written communication skills required.

• Assist in the maintenance of the Resident Company ticket operations, advance sales, customer relations, and event box office management.

• Assist Resident Companies with reporting needs, processing, etc. and ensure the proper use of ticketing system.

• Responsible for cash handling and box office controls.

• Process financial reconciliation such as daily reports, event statements and monthly reports.

• Establish and maintain professional working relationships with ticket sellers.

• Perform additional related duties and responsibilities as required.

• Availability for weekend and evening work required.

Qualifications

High School graduate or equivalent.

Minimum two years of business, general office or ticketing experience

Strong problem solving skills

Operate Ticketmaster software and a personal computer using Excel, Windows and Microsoft Office software.

Experience handling money and cash management controls

Work in a fast paced environment and able to multiple task

Ability to work evenings and weekends as required

Strong customer service skills

Team player