Sr. Engineer - ServiceNow Platform

Join a global team where you will make a direct impact on security and innovation. With a hybrid, flexible work model and a commitment to work-life balance, you'll have the freedom to shape your career while contributing to society.

IMPACT: The Senior ServiceNow Engineer role will involve overall platform implementation, driving innovation, ensuring system optimization, and be responsible for solution design for platform delivery. Ideal candidates demonstrate strong leadership skills to guide technical teams and business stakeholders.

COMPANY: A $1.5B+ global tech organization who enables the security, stability, and resiliency of key internet infrastructure and services.

LOCATION: Reston, VA. This is a flexible hybrid (2x/wk in office) role. Must reside within 70 miles of Reston, VA (highly preferred) or motivated to relo to the area PRIOR to joining (with company assistance).

AREAS of RESPONSIBILITY

Platform Strategy (ServiceNow)

ServiceNow Implementation & Optimization

Leadership

Stakeholder Engagement & Communication

Continuous Improvement HOW YOU WILL CONTRIBUTE

Lead the overall design of the ServiceNow platform, ensuring alignment with business goals and industry and technical best practices

Collaborate with business leaders, stakeholders, and technical teams to develop and implement innovative solutions using ServiceNow platform

Define platform roadmaps, by ensuring scalability, performance, stability, and audit compliance

Lead the design of workflows, integrations, and modules to extend the ServiceNow platform's capabilities

Drive the end-to-end implementation of ServiceNow solutions, focusing on Core foundation, ITSM, ITAM, SecOPs, GRC, TPRM, and other relevant modules

Manage platform upgrades and ensure all applications are optimized and adhere to enterprise security and compliance standards

Provide technical guidance to configure, customize, and develop on the ServiceNow platform based on business needs

Manage the documentation of solutions, internal technical and process knowledge base materials, and training of process owners and stakeholders

Provide process governance and technical best practices

Offer mentorship and guidance for a team of ServiceNow engineers

Work closely with cross-functional teams (IT, Security, Engineering, Finance, HR) to drive adoption and ensure platform success

Meet strict deadlines and other targets both individually and as the leader of multiple teams, strong decision maker

Engage with executive leadership and management to understand business objectives, providing solutions that deliver tangible value and measurable outcomes

Coordinate with ServiceNow team management to ensure clear communication regarding project status, challenges, and milestones

Establish technical governance and best practices to continuously improve platform performance and operational efficiency

Stay current with the latest ServiceNow trends, releases, and best practices, proactively applying new technologies and functionalities to enhance the platform

Create a safe space for engineering team members to experiment with technical solutions that may solve organizational problems IDEAL PROFILE

10+ years of experience with ServiceNow platform development, including deep technical expertise in ITSM, ITAM, SecOPs, and GRC modules.

Highly-skilled with scripting languages (JavaScript, Glide, etc.) in the context of ServiceNow platform development and Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)

Strong capabilities in architecture and design of ServiceNow platform implementations, including workflows, custom apps, and integrations

Experience integrating ServiceNow with external systems via REST/SOAP APIs, Integration Hub and Spokes

Proven experience leading technical teams, process governance and delivering large-scale projects

Proven experience in Perl and Python programming in Linux environment

Strong understanding of CMDB, Asset Management, Discovery, Portal, Incident, Problem, and Change Request Management processes

Experience with Agile, Scrum and Kanban development methodologies

Demonstrated ability to mentor technical teams, ensuring a collaborative and high-performance culture

Excellent verbal and written communication skills, with the ability to present complex technical concepts to business leaders and stakeholders

Must reside within 70 miles of Reston, VA (highly preferred) or motivated to relo to the area PRIOR to joining (with company assistance). Neither emote nor delayed relocation are an option. CERTIFICATIONS (having some of these is highly preferred):

ServiceNow Certified Implementation Specialist (ITSM, ITAM, or similar)

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ITIL v3/v4 certification

Certified Technical Architect (CTA)

EDUCATION: Bachelor's degree in IT, Business, or related field preferred or equivalent work experience

WORK AUTHORIZATION: US Citizen/Green Card holder preferred. May consider a H-1B transfer for a well-qualified applicant.